Practice makes proficient.
Practice without pressure
Conversation and CRM, together
One trainer, double the trainees
Built into Inspiro iX
Simulate by Inspiro gives every learner a safe place to get good, fast — handling a live AI customer on one side of the screen and a working client CRM on the other.
Outcomes you can expect
Inspiro iX is the intelligent engine behind Inspiro’s Human + AI delivery model across Customer Experience and Business Process Services.
Simulate by Inspiro gives every learner a safe, self-scoring practice space where the conversation and the tool are rehearsed together.
Digital Customer Experience (CX)
A practice room, always open.
Trainee handles a live AI customer over voice or chat on one side of the screen, and works a simulated client system on the other — searching the account, verifying the customer, checking history, and logging what happened. Fully sandboxed: dummy records, no production data, no access to the client's live system.
Scored the moment it happens.
Every attempt is scored 0 to 100 across customizable categories — greeting and opening, active listening, empathy and tone, problem solving and resolution, communication clarity, compliance and accuracy, documentation, and closing. No trainer needed to manually run or grade every mock session.
Where handle time is actually lost.
A standard roleplay only practices the conversation. Simulate practices the conversation and the tool at the same time, so trainees learn where to click, not just what to say — and the fumbling shows up in the score instead of on a live customer. Tool navigation is trained from day one, before system credentials are issued.
Proof Points— IN A LEARNING DEVELOPMENT DEPLOYMENT
Less total session time
Faster speed-to-proficiency
Higher quality scores
Double
Number of trainees per trainer in a single session
Mock-session time cut by half — with the conversation and the CRM scored together.
Why it matters
Readiness that used to take hours now takes one session — and the first mistakes land on a simulated customer, not a real one. Gains held across every learner profile — a balanced lift for new starters, an efficiency gain for mid-level adapters, and a quality gain for experienced learners.
Simulate works most effectively as part of Inspiro’s broader intelligence ecosystem.
Build agent readiness before the first live call.
See how Simulate by Inspiro scores conversation and tool performance in one session.