Leadership
Our grounded expertise raises the bar.
Industries today face a common challenge: delivering unmatched customer experience (CX) amid rapid digital transformation. This daunting task can overshadow your core business focus, but Inspiro can help! We transform challenges into CX successes, earning us decades-long partnerships with some of the world’s leading brands.
Leadership
Executive Team
Industries today face a common challenge: delivering unmatched customer experience (CX) amid rapid digital transformation. This daunting task can overshadow your core business focus, but Inspiro can help! We transform challenges into CX successes, earning us decades-long partnerships with some of the world’s leading brands.
Ryo Ohashi
President & Chief Executive Officer
— Achievements —
- Brings over 20 years of global leadership experience in driving transformation, growth, and profitability across cybersecurity, ICT, and LED manufacturing industries of global giant Mitsui & Co. Ltd.
- Provides strategic vision and leadership at Altius Inspiro, Inc., advancing the company’s mission and objectives through innovation and operational excellence
- Oversees diverse, multi-functional operations across global markets, bridging geographies and cultures
- Held executive leadership roles across North America and Asia, delivering impactful results in complex, dynamic environments
- Earned a BA in Business Administration from Washington State University and completed the Senior Executive Education Program at London Business School
Rommel Regino
Senior Executive Vice President and Chief Operating Officer
— Achievements —
- Manages delivery across 12 global operations
- Champions quality methodologies: ISO 9001 & 14001, QS9000, Six Sigma, TQM, COPC
- Has over 25 years of experience in BPO and Manufacturing
- 2024 Stevie® Awards Customer Service Leader of the Year
- 2024 Business Intelligence Group’s Excellence in Customer Service awardee for Executive of the Year
- 2022 Gold Globee® awardee for Operations Leadership of the Year
- Was Head of Voice for the Hubs, ANZ Global Services
- Was President and CEO of WNS GS Philippines
- Sits on the Board of Directors of Altius Inspiro, Inc.
- Holds a BS in Industrial Management Engineering from De La Salle University
Ricelle Matti
Chief Information Officer
— Achievements —
- Leads Inspiro’s information technology team
- Contributes over 20-year experience in the contact center industry, managing programs for the Asia Pacific and North America regions
- Extensive experience in operations, quality, and training
- Lean Six Sigma Black Belt
- Leads our award-winning DX and Information Security teams – 2025 International Innovation Awards winner for Service and Solution; and 2025 Business Intelligence Group award winner for Network Security
- Started her customer service career in the banking industry, where she gained a deeper understanding of compliance & control, service excellence, and streamlining of processes
- Holds an AB Psychology degree from De La Salle University
Takanori Asako
Chief Finance Officer
— Achievements —
- Drives financial strategy, operational finance, treasury, taxation, financial reporting, and analytics
- Contributes more than 25 years of expertise in finance and accounting, legal, procurement, sales, and corporate planning
- Previously Deputy Executive Manager at Saigon Precision overseeing finance, IT, logistics, purchasing, HR, management planning, legal, compliance and internal audit
- Holds a Bachelor of Business Administration degree from Aoyama Gakuin University, Tokyo, Japan of Commerce degree from Waseda University, Tokyo, Japan
May Dizon
Chief Marketing and Communications Officer
— Achievements —
- Heads Inspiro’s global marketing and corporate communication functions
- Contributes more than 25 years of expertise in strategic communications, across various sectors
- Has led multiple rebranding exercises, as well as client and recruitment marketing efforts
- Responsible for our successful awards program, helping us win over 100 accolades
- Led the Philippine branding campaign “The Heart of CX” for the Contact Center Association of the Philippines
- Holds a BA (cum laude) in Mass Communications from Enverga University
Naotaka Kawamura
Chief Governance Officer
— Achievements —
- Builds trust and accountability by enhancing corporate governance, promoting ethical leadership, and ensuring compliance through robust management practices
- Led global teams in sales account management, marketing, operations, crisis response, corporate governance, and talent management at KDDI Corporation, Japan
- Over 22 years of global experience across North America and Europe in a variety of leadership roles
- Earned a degree in Economics from Kwansei Gakuin University in Western Japan
Aly Antonio
Senior Vice President, Global Sales and Customer Success
— Achievements —
- Drives Inspiro’s global business development and sales efforts; oversees teams in the US, Australia, and the Asia-Pacific region
- Part of Inspiro’s pioneer batch of employees; 20-year tenure with the company
- Extensive background in Business Development, Operations, and Quality
- Previously responsible for the company’s Telco programs as Vice President for Operations
- Held key leadership positions for Telco, Media, Healthcare, Utility, BFSI, Retail, and Technology programs
- Leading CX advisor as a certified COPC coordinator and Lean Six Sigma practitioner
- Holds a BA in Interdisciplinary Studies degree from the Ateneo de Manila University
LJ Lising
Senior Vice President, Site Delivery and Services
— Achievements —
- Oversees service delivery across Inspiro and Infocom’s global sites
- Expert in quality methodologies quality methodologies, utilizing ISO 9001 & 14001, Lean Six Sigma, and TQM to ensure top-notch service
- Contributes fifteen years of leadership to drive operational excellence
Ramie Rosima Jr.
Senior Vice President, Centralized Services
— Achievements —
JP Meris
Senior Vice President, Operations
— Achievements —
- Oversees operations and client management for Inspiro’s anchor account
- Leads a multi-awarded service delivery team from the United States and the Philippines
- Gold Stevie® Award winner for Customer Service Management Team of the Year
- Gold Globee® Award winner for Customer Service and Success Executive Team of the Year
- Contributes 20 years of experience in the contact center industry
- Domain expert in media & entertainment, travel, and financial industries
- Part of the core team that launched Telstra when they first outsourced to the Philippines
- Holds a BS Psychology degree from Miriam College
Stanley Dy
Senior Vice President, Operations
— Achievements —
- Responsible for service delivery of various international accounts for Inspiro
- Manages a global team from the United States, Nicaragua, Romania, and the Philippines
- Brings over 20-years of experience from global BPO companies
- Led teams to win various awards and citations from clients; Stevie® Awards winner for Customer Service
- Spearheads Inspiro’s new Business Analytics Solutions offering
- Holds an MBA from the Ateneo School of Business
Atty. Debbie Liezl Cavistany-Martinez
Senior Vice President, Legal Affairs & Contract Management
— Achievements —
- Brings over 15 years of proven leadership in legal compliance, litigation management and contract management
- Leads strategic navigation through complex contractual challenges, safeguarding the company’s business interests
- Oversees legal policies and compliance programs to ensure adherence to laws and regulations
- Holds a Bachelor of Laws degree from San Beda College of Law
Phoebe Magsino-Erni
Senior Vice President, Center of Excellence
— Achievements —
- Leads the company’s Excellence and Innovation Program, driving initiatives that foster continuous improvement and cutting-edge innovation
- Directly manages key functions, including Training & Development, Quality Assurance & Operations Compliance, Business Excellence, and Process Excellence, ensuring alignment with corporate objectives
- Brings over 20 years of leadership experience and operational expertise within the organization, leveraging a deep understanding of industry best practices
- Holds a Bachelor of Science in Aeronautical Engineering, specializing in Aircraft Design, from PATTS College of Aeronautics
Kristine Casilang
Associate Vice President, Internal Audit
— Achievements —
- Leads Altius Inspiro’s group-wide internal audit function, providing independent, risk-based assurance, advice, and foresight to the Board of Directors and management
- Brings over 20 years of leadership experience in internal audit services, including process and controls review, Sarbanes-Oxley compliance (US and Japanese SOX), compliance, and fraud audits across private and public sectors such as BPO, consumer and retail, manufacturing, education, semiconductors, government, international fund donors, and non-profit organizations
- Previously held managerial roles in Risk and Control Services at Isla Lipana & Co. (PwC Philippines)
- Certified Public Accountant with a Bachelor of Science in Accountancy from the Polytechnic University of the Philippines
Ryo Ohashi
President & Chief Executive Officer
- Brings over 20 years of global leadership experience in driving transformation, growth, and profitability across cybersecurity, ICT, and LED manufacturing industries of global giant Mitsui & Co. Ltd.
- Provides strategic vision and leadership at Altius Inspiro, Inc., advancing the company’s mission and objectives through innovation and operational excellence
- Oversees diverse, multi-functional operations across global markets, bridging geographies and cultures
- Held executive leadership roles across North America and Asia, delivering impactful results in complex, dynamic environments
- Earned a BA in Business Administration from Washington State University and completed the Senior Executive Education Program at London Business School
Rommel Regino
Senior Executive Vice President and Chief Operating Officer
- Manages delivery across 12 global operations
- Champions quality methodologies: ISO 9001 & 14001, QS9000, Six Sigma, TQM, COPC
- Has over 25 years of experience in BPO and Manufacturing
- 2024 Stevie® Awards Customer Service Leader of the Year
- 2024 Business Intelligence Group’s Excellence in Customer Service awardee for Executive of the Year
- 2022 Gold Globee® awardee for Operations Leadership of the Year
- Was Head of Voice for the Hubs, ANZ Global Services
- Was President and CEO of WNS GS Philippines
- Sits on the Board of Directors of Altius Inspiro, Inc.
- Holds a BS in Industrial Management Engineering from De La Salle University
Ricelle Matti
Chief Information Officer
- Leads Inspiro’s information technology team
- Contributes over 20-year experience in the contact center industry, managing programs for the Asia Pacific and North America regions
- Extensive experience in operations, quality, and training
- Lean Six Sigma Black Belt
- Leads our award-winning DX and Information Security teams – 2025 International Innovation Awards winner for Service and Solution; and 2025 Business Intelligence Group award winner for Network Security
- Started her customer service career in the banking industry, where she gained a deeper understanding of compliance & control, service excellence, and streamlining of processes
- Holds an AB Psychology degree from De La Salle University
Takanori Asako
Chief Finance Officer
- Drives financial strategy, operational finance, treasury, taxation, financial reporting, and analytics
- Contributes more than 25 years of expertise in finance and accounting, legal, procurement, sales, and corporate planning
- Previously Deputy Executive Manager at Saigon Precision overseeing finance, IT, logistics, purchasing, HR, management planning, legal, compliance and internal audit
- Holds a Bachelor of Business Administration degree from Aoyama Gakuin University, Tokyo, Japan of Commerce degree from Waseda University, Tokyo, Japan
May Dizon
Chief Marketing and Communications Officer
- Heads Inspiro’s global marketing and corporate communication functions
- Contributes more than 25 years of expertise in strategic communications, across various sectors
- Has led multiple rebranding exercises, as well as client and recruitment marketing efforts
- Responsible for our successful awards program, helping us win over 100 accolades
- Led the Philippine branding campaign “The Heart of CX” for the Contact Center Association of the Philippines
- Holds a BA (cum laude) in Mass Communications from Enverga University
Naotaka Kawamura
Chief Governance Officer
- Builds trust and accountability by enhancing corporate governance, promoting ethical leadership, and ensuring compliance through robust management practices
- Led global teams in sales account management, marketing, operations, crisis response, corporate governance, and talent management at KDDI Corporation, Japan
- Over 22 years of global experience across North America and Europe in a variety of leadership roles
- Earned a degree in Economics from Kwansei Gakuin University in Western Japan
Aly Antonio
Senior Vice President, Global Sales and Customer Success
- Drives Inspiro’s global business development and sales efforts; oversees teams in the US, Australia, and the Asia-Pacific region
- Part of Inspiro’s pioneer batch of employees; 20-year tenure with the company
- Extensive background in Business Development, Operations, and Quality
- Previously responsible for the company’s Telco programs as Vice President for Operations
- Held key leadership positions for Telco, Media, Healthcare, Utility, BFSI, Retail, and Technology programs
- Leading CX advisor as a certified COPC coordinator and Lean Six Sigma practitioner
- Holds a BA in Interdisciplinary Studies degree from the Ateneo de Manila University
LJ Lising
Senior Vice President, Site Delivery and Services
- Oversees service delivery across Inspiro and Infocom’s global sites
- Expert in quality methodologies quality methodologies, utilizing ISO 9001 & 14001, Lean Six Sigma, and TQM to ensure top-notch service
- Contributes fifteen years of leadership to drive operational excellence
Ramie Rosima Jr.
Senior Vice President, Centralized Services
JP Meris
Senior Vice President, Operations
- Oversees operations and client management for Inspiro’s anchor account
- Leads a multi-awarded service delivery team from the United States and the Philippines
- Gold Stevie® Award winner for Customer Service Management Team of the Year
- Gold Globee® Award winner for Customer Service and Success Executive Team of the Year
- Contributes 20 years of experience in the contact center industry
- Domain expert in media & entertainment, travel, and financial industries
- Part of the core team that launched Telstra when they first outsourced to the Philippines
- Holds a BS Psychology degree from Miriam College
Stanley Dy
Senior Vice President, Operations
- Responsible for service delivery of various international accounts for Inspiro
- Manages a global team from the United States, Nicaragua, Romania, and the Philippines
- Brings over 20-years of experience from global BPO companies
- Led teams to win various awards and citations from clients; Stevie® Awards winner for Customer Service
- Spearheads Inspiro’s new Business Analytics Solutions offering
- Holds an MBA from the Ateneo School of Business
Atty. Debbie Liezl Cavistany-Martinez
Senior Vice President, Legal Affairs & Contract Management
- Brings over 15 years of proven leadership in legal compliance, litigation management and contract management
- Leads strategic navigation through complex contractual challenges, safeguarding the company’s business interests
- Oversees legal policies and compliance programs to ensure adherence to laws and regulations
- Holds a Bachelor of Laws degree from San Beda College of Law
Phoebe Magsino-Erni
Senior Vice President, Center of Excellence
- Leads the company’s Excellence and Innovation Program, driving initiatives that foster continuous improvement and cutting-edge innovation
- Directly manages key functions, including Training & Development, Quality Assurance & Operations Compliance, Business Excellence, and Process Excellence, ensuring alignment with corporate objectives
- Brings over 20 years of leadership experience and operational expertise within the organization, leveraging a deep understanding of industry best practices
- Holds a Bachelor of Science in Aeronautical Engineering, specializing in Aircraft Design, from PATTS College of Aeronautics
Kristine Casilang
Associate Vice President, Internal Audit
- Leads Altius Inspiro’s group-wide internal audit function, providing independent, risk-based assurance, advice, and foresight to the Board of Directors and management
- Brings over 20 years of leadership experience in internal audit services, including process and controls review, Sarbanes-Oxley compliance (US and Japanese SOX), compliance, and fraud audits across private and public sectors such as BPO, consumer and retail, manufacturing, education, semiconductors, government, international fund donors, and non-profit organizations
- Previously held managerial roles in Risk and Control Services at Isla Lipana & Co. (PwC Philippines)
- Certified Public Accountant with a Bachelor of Science in Accountancy from the Polytechnic University of the Philippines
Leadership
Business Unit Heads
Industries today face a common challenge: delivering unmatched customer experience (CX) amid rapid digital transformation. This daunting task can overshadow your core business focus, but Inspiro can help! We transform challenges into CX successes, earning us decades-long partnerships with some of the world’s leading brands.
Chris Fajardo
Vice President, Operations
— Achievements —
Vince Fortuna
Vice President, Operations
— Achievements —
Justin Pamintuan
Vice President, Operations
— Achievements —
Leadership
Business Development and Solutions Strategy
Industries today face a common challenge: delivering unmatched customer experience (CX) amid rapid digital transformation. This daunting task can overshadow your core business focus, but Inspiro can help! We transform challenges into CX successes, earning us decades-long partnerships with some of the world’s leading brands.
Mark Belcher
Chief Customer Success Architect
— Achievements —
Vibhav Sharma
Vice President and Country Head, Inspiro Australia and NZ
— Achievements —
Valerie Favila
Vice President, Global Sales
— Achievements —
Leadership
Site Operations
Industries today face a common challenge: delivering unmatched customer experience (CX) amid rapid digital transformation. This daunting task can overshadow your core business focus, but Inspiro can help! We transform challenges into CX successes, earning us decades-long partnerships with some of the world’s leading brands.
Mark Upmeyer
Site Director, US
— Achievements —
Alejandra Medina Cordua
Site Director, Nicaragua
— Achievements —
Roberto Ozoa
Site Director, Dumaguete
— Achievements —
Cherry Perez-Flores
Site Director, Iloilo
— Achievements —
Nelle Martin
Site Director, Head Office and Insular Makati
— Achievements —
Jessica Japson
Site Director, Circuit Makati
— Achievements —
Manny Bauto
Site Director, Manila
— Achievements —
Althea Sablan
Site Director, Muñoz
— Achievements —
Garry Villena
Site Director, Pasig