Customer Success
Careers

Leadership

Our grounded expertise raises the bar.​

Executive Team

Yuji Hamamoto

President and Chief Executive Officer

Yuji Hamamoto
  • Contributes over 30 years of diversified, international management experience, from various businesses of giant conglomerate Mitsui & Co.
  • Held senior-level positions in sales & marketing, finance & investments, trading, project development & implementation, and operations management, in the ICT and electronics business sector
  • Has worked extensively across Asia, North America, South America, the Middle East, Eastern Europe, Russia, and CIS countries
  • Holds a BA in Political Science from Keio University, Tokyo, Japan

Rommel Regino

Executive Vice President and Chief Operating Officer

Rommel Regino
  • Manages delivery across 12 global operations
  • Champions quality methodologies: ISO 9001 & 14001, QS9000, Six Sigma, TQM, COPC
  • Has over 15 years of experience in BPO and Manufacturing
  • 2024 Stevie® Awards Customer Service Leader of the Year
  • 2024 Business Intelligence Group’s Excellence in Customer Service awardee for Executive of the Year
  • 2022 Gold Globee® awardee for Operations Leadership of the Year
  • Was Head of Voice for the Hubs, ANZ Global Services
  • Was President and CEO of WNS GS Philippines
  • Sits on the Board of Directors of Inspiro Relia, Inc.
  • Holds a BS in Industrial Management Engineering from De La Salle University

Toshiyuki Yamazaki

Chief Strategy Officer and Chief Governance Officer

Toshiyuki Yamazaki
  • Responsible for creating and implementing Corporate Governance measures, and strengthening compliance response windows
  • Spearheads Investor Relations
  • Contributes over 30 years of leadership experience in New Business Development, Operations, Finance, Accounting & Tax, Corporate Planning & Administration in different industries such as Telecommunications and BPO
  • Worked extensively in various countries in the Asia-Pacific, European, and Middle East regions
  • Holds a degree from Tokyo University of Foreign Studies

Ricelle Matti

Chief Information Officer

Ricelle Matti
  • Leads Inspiro’s information technology, and corporate planning and strategy teams
  • Contributes over 20-year experience in the contact center industry, managing programs for the Asia Pacific and North America regions
  • Extensive experience in operations, quality, and training
  • Lean Six Sigma certified practitioner
  • Leads our award-winning DX team – 2024 Gold Stevie® Award winner for Best Use of Technology in Customer Service; 2023 Gold Globee® awardee for Innovation in Contact Center
  • Started her customer service career in the banking industry, where she gained a deeper understanding of compliance & control, service excellence, and streamlining of processes
  • Holds an AB Psychology degree from De La Salle University

Takanori Asako

Chief Finance Officer

Takanori Asako
  • Drives financial strategy, operational finance, treasury, taxation, financial reporting, and analytics
  • Contributes more than 25 years of expertise in finance and accounting, legal, procurement, sales, and corporate planning
  • Previously Deputy Executive Manager at Saigon Precision overseeing finance, IT, logistics, purchasing, HR, management planning, legal, compliance and internal audit.
  • Holds a Bachelor of Business Administration degree from Aoyama Gakuin University, Tokyo, Japan of Commerce degree from Waseda University, Tokyo, Japan

May Dizon

Chief Marketing and Communications Officer

May Dizon
  • Heads Inspiro’s global marketing and corporate communication functions
  • Contributes more than 25 years of expertise in strategic communications, across various sectors
  • Has led multiple rebranding exercises, as well as client and recruitment marketing efforts
  • Responsible for our successful awards program, helping us win over 100 accolades
  • Led the Philippine branding campaign “The Heart of CX” for the Contact Center Association of the Philippines
  • Holds a BA (cum laude) in Mass Communications from Enverga University

Aly Antonio

Senior Vice President, Sales and Sales Support

Aly Antonio
  • Drives Inspiro’s global business development and sales efforts; oversees teams in the US, Australia, and the Asia-Pacific region
  • Part of Inspiro’s pioneer batch of employees; 20-year tenure with the company
  • Extensive background in Business Development, Operations, and Quality
  • Previously responsible for the company’s Telco programs as Vice President for Operations
  • Held key leadership positions for Telco, Media, Healthcare, Utility, BFSI, Retail, and Technology programs
  • Leading CX advisor as a certified COPC coordinator and Lean Six Sigma practitioner
  • Holds a BA in Interdisciplinary Studies degree from the Ateneo de Manila University

LJ Lising

Senior Vice President, Site Delivery and Services

Leonel Joseph Lising
  • Oversees service delivery across Inspiro and Infocom’s global sites 
  • Expert in quality methodologies quality methodologies, utilizing ISO 9001 & 14001, Lean Six Sigma, and TQM to ensure top-notch service
  • Contributes fifteen years of leadership to drive operational excellence

JP Meris

Senior Vice President, Operations

JP Meris
  • Oversees operations and client management for Inspiro’s anchor account
  • Leads a multi-awarded service delivery team from the United States and the Philippines
  • Gold Stevie® Award winner for Customer Service Management Team of the Year
  • Gold Globee® Award winner for Customer Service and Success Executive Team of the Year
  • Contributes 20 years of experience in the contact center industry
  • Domain expert in media & entertainment, travel, and financial industries
  • Part of the core team that launched Telstra when they first outsourced to the Philippines
  • Holds a BS Psychology degree from Miriam College

Stanley Dy

Senior Vice President, Operations

Stanley Dy
  • Responsible for service delivery of various international accounts for Inspiro
  • Manages a global team from the United States, Nicaragua, Romania, and the Philippines
  • Brings over 20-years of experience from global BPO companies
  • Led teams to win various awards and citations from clients; Stevie® Award winner for Customer Service
  • Spearheads Inspiro’s new Business Analytics Solutions offering
  • Holds an MBA from the Ateneo School of Business

Business Development and Solutions Strategy

Mark Belcher

Chief Customer Success Architect

Vibhav Sharma

Vice President and Country Head, Inspiro Australia and NZ

Valerie Favila

Vice President, Global Sales

Site Operations

Mark Upmeyer

Site Director, US

Alejandra Medina Cordua

Site Director, Nicaragua

Suzanne Bascara

Site Director, Dumaguete

Cherry Perez-Flores

Site Director, Iloilo

Nelle Martin

Site Director, Head Office and Insular Makati

Jessica Japson

Site Director, Circuit Makati

Manny Bauto

Site Director, Manila

JC Deada

Site Director, Pasig

Althea Sablan

Site Director, Muñoz

Garry Villena

Site Director, Mandaluyong

Japan

HEAD OFFICE

Kanto Head Office

Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

*with our parent company, Relia

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BRANCH OFFICE

Hokkaido Branch

Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

*with our parent company, Relia

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Tohoku Branch

Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014

*with our parent company, Relia

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Chubu Branch

Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007

*with our parent company, Relia

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Kansai Branch

Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001

*with our parent company, Relia

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Chugoku & Shikoku Branch

Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035

*with our parent company, Relia

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Kyushu Branch

Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001

*with our parent company, Relia

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Okinawa Branch

Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006

*with our parent company, Relia

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OPERATION CENTER

Sapporo Center

ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

*with our parent company, Relia

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Sapporo-Kita Center

Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807

 

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Sapporo Mega Center

Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

 

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Sapporo IT Front Center

Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009

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China

DALIAN

Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

*with our parent company, Relia

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Thailand

BANGKOK

3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

*with our parent company, Relia

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Vietnam

HANOI

Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

*with our parent company, Relia

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HO CHI MINH

222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam

*with our parent company, Relia

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Philippines

PASIG CITY

Robinsons Cyberscape Alpha

5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila

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Robinsons Cyberscape Beta

23F Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig, Metro Manila

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MAKATI CITY

Global Headquarters

6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
Metro Manila

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Insular Life Building

Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila

 

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QUEZON CITY

Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila

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Jackman Plaza Muñoz
4th Floor, 1038 Epifanio de los Santos Ave, Bago Bantay, Quezon City 1105, Metro Manila

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MANDALUYONG CITY

Mandaluyong

418 Domingo Guevara corner Arayat Streets,
Mandaluyong City 1550
Metro Manila

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ILOILO CITY

Molo

2F Iloilo Supermart Building,
San Jose corner Avanceña Streets,
Molo, Iloilo City 5000

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DUMAGUETE CITY

LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200

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Australia

SYDNEY

Suite 3, Level 27

Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia

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Romania

BUCHAREST

Headquarters

3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

*with our partner, Global Remote Services

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PIATRA NEAMT

Office

11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County

*with our partner, Global Remote Services

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SUCEAVA

Office

Str. Narciselor, nr. 33, Suceava, Jud. Suceava

*with our partner, Global Remote Services

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Nicaragua

MANAGUA

Invercasa

Centro Financiero Invercasa Torre 2,
4to Piso, Managua

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Cobirsa

2nd floor, Edificio Cobirsa I, KM 6 1/2 Carretera A Masaya, Plaza Santo Domingo, Managua

 

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United States

COEUR D’ALENE

Coeur d’Alene

Silver Lake Mall,
200 W Hanley Avenue,
Coeur d’Alene, ID 83815

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