Client Success Stories
We devised a B2B solution covering general merchant inquiries, including pre-registration, credit card, and bank account enrollment.
The seasonal Talent Acquisition team was tripled, to screen applicants one-on-one and identify the top tier.
The client needs to significantly scale up in capacity and sought an outsourcing partner that could source and retain the right talent while maintaining consistently high quality of customer service.Â
Inspiro’s quality team identified the root causes of high AHT: Agents are multitasking on many devices and not focused on the call, lack of product and promotion-specific training, and limited agent familiarity with cables and input sources.
Inspiro’s QA team employs a Lean Six Sigma methodology that relies on a collaborative team effort to improve performance by systematically streamlining processes, reducing defects, identifying root causes of issues and recommending solutions.
Inspiro revamped an airline's inefficient call center by optimizing staffing, implementing advanced call routing, and improving quality control, raising answer rates from 50% to 95% while reducing the required workforce. The successful transformation led to the airline outsourcing its entire call center operations to Inspiro.