Unpredictable customer behavior, evolving expectations, and rapidly advancing technology are critical challenges for retail and eCommerce leaders, even as they strive to balance product discovery, price transparency, and personalized engagement, throughout the customer journey.
Inspiro provides multilingual, omnichannel solutions to ensure seamless customer experiences and round-the-clock support. From customer service and technical support to sales and returns, we optimize your brand presence, maximize customer engagement, and amplify sales, keeping you at the forefront of the industry.
Sales and Loyalty
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Inbound Phone B2C and B2B Sales
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Outbound Phone Sales
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Consumer Rentals
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Winback/Save Retention
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Cross-sell, Upsell, and Bundling
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Retention and Loyalty Programs
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Order Inquiries
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Vouchers
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Sales and Service Resolution
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Special Accounts Call-out
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Promotion Inquiries
Billing & Subscription
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Shopping Cart
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Returns, Rebates, and Refunds
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Cancellation Requests
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Payment Channel Issues
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Collections
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Billing Inquiries
Omnichannel Customer Care
- General and Product Inquiries
- Account and Profile Inquiries
- Product/Service Delivery Issues Handling
- Logistics
- Auction and Bidding Assistance
- Repair and Parts Care
- Delivery Tracking (Map and PIN Error Reporting)
- In-app Support
- Voice, Chat, SMS, and Email Support
Content Moderation
- Livestream Moderation
- Product Listings and Moderation
Merchant/ Partner Support
- Account Activation
- Returns, Rebates, and Refunds
- Cancellation Requests
- Payment Channel Issues
- Collections
- Billing Inquiries
- Merchant/Partner Incentive Program
- Fulfillment Support (Order Callout and Delivery)
- Fulfillment Issues Handling (Holds, Complaints)
- Seller Audit Support Services
- Product Review Management
Back-office Support
- Item and Order Processing
- Fraud Management
- Event Data Management
- Quality Assurance
- Workforce Management
- Training Delivery
Social Media CX
- Digital Marketing
- Promotions
- Community Management
