As demand for sustainable transport surges, transportation and mobility brands face new competition, in a rapidly evolving market. Established automakers face the daunting challenge of adapting to new technology, shifting consumer demands, and stringent net-zero emissions targets, requiring significant innovation and a keen eye on CX.
Inspiro is ready to ride shotgun on this journey, providing a comprehensive suite of BPO and digital CX solutions to navigate the uncharted territory ahead. We leverage our strategy, people, innovation, and analytics to fuel customer experience excellence, driving seamless purchasing journeys and sustainable operations.
Omnichannel Customer Service
- Account Inquiries
- KYC Support
- Special Handling/Passenger Assistance Requests
- Post-sales Inbound Customer Service
- Queue Management
- Cancellation Requests
- Payment Channel Issues
- Voice, Chat, SMS, and Email Support
Technical Support
- Web and App User support
Loyalty Programs
- Loyalty and Rewards Programs
Partner Support
- Account Activation
- Returns, Rebates, and Refunds
- Collections
- Partner Incentive Programs
- Fleet Management
Back-office Support
- Verification and Compliance
- Fraud Management
- Disputes and Escalations
- Customer Information Updates
- Transaction History
Social Media CX
- Digital Marketing
- Promotions
- Community Management
