Every conversation, understood.
100% of transactions scored
Risk and sentiment flagged
Coaching that routes itself
Ask your data in plain language
Interactions by Inspiro scores every transaction — voice and non-voice — for compliance, risk, and sentiment, and turns what customers actually say into evidence your teams can act on.
Outcomes you can expect
Inspiro iX is the intelligent engine behind Inspiro’s Human + AI delivery model across Customer Experience and Business Process Services.
Interactions by Inspiro scores every transaction for compliance, risk, and sentiment, and turns the findings into evidence teams can act on.
Digital Customer Experience (CX)
Every transaction, scored.
Interactions captures and transcribes all calls and messages, auto-scoring each using your evaluation forms in seconds instead of the 20–25 minutes of manual review. Guided discovery takes you from pattern to cause.
Coaching that finds the coach.
Findings become coaching actions. Empathy and active listening are mined from conversations, so coaches focus on specific moments, not impressions. Human QA shifts to resolution audits—judgment stays human.
Audit at the scale of the risk.
Risk, fraud, and negative sentiment are flagged on every interaction, with built-in multilingual support and PII masking. Search and Discovery pinpoints risk across calls, agents, or keywords, so compliance review goes beyond manual sampling.
Proof Points— ACROSS LIVE QUALITY, CX ANALYTICS AND COACHING DEPLOYMENTS
Transcription accuracy, at 5% QA rating variance
Increase in audit coverage increased
Less audit time with reporting time cut in half as well
Active Listening and Empathy points measured in a sentiment-led coaching program
Every transaction scored in seconds instead of minutes — and audit coverage scaled from 3% to 100% of calls in scope without adding headcount.
Why it matters
Quality moves from a sample to the whole. People stop scoring and start resolving.
Interactions works most effectively as part of Inspiro’s broader intelligence ecosystem.
Digital Customer Experience (CX)
Turn every interaction into actionable intelligence.
See how Interactions by Inspiro turn data into evidence teams can act on.