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Outsourcing

Outsourcing is the practice of delegating specific business processes or tasks to external companies or service providers.

Additional Inspiro Resources

CX Outsourcing Insights: An Exploration of Current Conditions and Future Changes 
The report, sponsored by Inspiro, reveals high satisfaction (84%) with Outsourcer performance, especially in agent quality and WFH transitions. However, leaders see opportunities for improvement in staffing and training. Future changes are uncertain, with a focus on dialogue around staffing, WFH models, and agent development.
SPi CRM Emerges a Leader in IAOP’s 2017 Global Outsourcing 100® List
As one of the trusted benchmarks in the industry, IAOP’s annual list serves as the essential industry reference for companies seeking new and expanded relationships with the best companies in the industry.
Guide to Offshore, Nearshore and Onshore Outsourcing
Outsourcing is a strategic decision for companies to transfer certain processes, either partially or entirely, to another entity in order to enhance overall competitiveness .
Uncovering the Top 10 Must-Haves in a Business Process Outsourcing Partner
BPO partnerships offer cost savings, efficiency, and access to specialized expertise. Key factors for a successful partnership include reliability, industry knowledge, flexibility, transparency, tech innovation, cost-effectiveness, scalability, and cultural alignment. A balanced focus on these elements ensures long-term business success and enhanced client satisfaction.
Why outsourcing your customer service is the best strategy for success
Outsourcing customer service offers cost savings, access to expertise, 24/7 coverage, and advanced technology, allowing businesses to focus on core functions. It improves customer satisfaction and flexibility, making it an effective strategy for startups and growing companies.
5 Ways to Measure Success and ROI When Outsourcing CX
The increasing competition within a market compels businesses to adopt and execute strategic approaches in order to maintain a competitive edge. Consequently, customer experience (CX) has become a fundamental differentiating factor for firms to remain unique and competitive.
The Future of CX Outsourcing: How AI and Automation are Changing the Game
AI and automation are revolutionizing CX outsourcing by enhancing efficiency, personalization, and scalability. They streamline processes, reduce errors, and allow human agents to focus on complex issues. Despite challenges like data privacy and integration, these technologies promise a future of proactive, empathetic, and highly efficient customer support.
How to know which type of outsourcing is right for your business?
Outsourcing is increasingly recognized as a strategic method to reduce costs and concentrate on core business functions, especially in the era of remote work. This trend has led to a rising demand for outsourcing partnerships.
In Sync with Your Outsourcing Partner
Successful BPO partnerships require cooperation, clear governance, pilot testing, and a robust knowledge management system. Regular check-ins and adjustments based on KPIs ensure smooth transitions and effective collaboration, keeping your company on track and optimizing the customer experience strategy.
8 Steps to Ensure a Smooth Transition When Outsourcing CX
Outsourcing customer experience (CX) to a BPO partner enhances service operations, reduces costs, and boosts efficiency. Success requires careful planning, selecting the right partner, clear goal-setting, robust governance, and continuous improvement. Effective CX outsourcing can drive long-term business success by improving customer satisfaction and loyalty.

Japan

HEAD OFFICE

Kanto Head Office

Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

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BRANCH OFFICE

Hokkaido Branch

Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

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Tohoku Branch

Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014

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Chubu Branch

Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007

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Kansai Branch

Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001

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Chugoku & Shikoku Branch

Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035

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Kyushu Branch

Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001

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Okinawa Branch

Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006

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OPERATION CENTER

Sapporo Center

ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

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Sapporo-Kita Center

Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807

 

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Sapporo Mega Center

Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

 

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Sapporo IT Front Center

Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009

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China

DALIAN

Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

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Thailand

BANGKOK

3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

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Vietnam

HANOI

Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

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HO CHI MINH

222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam

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Philippines

PASIG CITY

Robinsons Cyberscape Alpha

5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila

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Robinsons Cyberscape Beta

23F Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig, Metro Manila

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MAKATI CITY

Global Headquarters

6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
Metro Manila

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Insular Life Building

Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila

 

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QUEZON CITY

Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila

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Jackman Plaza Muñoz
4th Floor, 1038 Epifanio de los Santos Ave, Bago Bantay, Quezon City 1105, Metro Manila

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MANDALUYONG CITY

Mandaluyong

418 Domingo Guevara corner Arayat Streets,
Mandaluyong City 1550
Metro Manila

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ILOILO CITY

Molo

2F Iloilo Supermart Building,
San Jose corner Avanceña Streets,
Molo, Iloilo City 5000

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DUMAGUETE CITY

LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200

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Australia

SYDNEY

Suite 3, Level 27

Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia

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Romania

BUCHAREST

Headquarters

3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

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PIATRA NEAMT

Office

11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County

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SUCEAVA

Office

Str. Narciselor, nr. 33, Suceava, Jud. Suceava

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Nicaragua

MANAGUA

Invercasa

Centro Financiero Invercasa Torre 2,
4to Piso, Managua

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Cobirsa

2nd floor, Edificio Cobirsa I, KM 6 1/2 Carretera A Masaya, Plaza Santo Domingo, Managua

 

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United States

COEUR D’ALENE

Coeur d’Alene

Silver Lake Mall,
200 W Hanley Avenue,
Coeur d’Alene, ID 83815

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