Client Success Stories
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Renowned for providing next-generation CX solutions that integrate strategy, people, innovation, and analytics, Inspiro has established itself as a key player in industries such as telecoms, media, retail, e-commerce, banking, fintech, and energy over its 20-year history.
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A leading global independent supplier to the automotive sector was looking for a partner, to support purchase and delivery management from the backend.
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We devised a B2B solution covering general merchant inquiries, including pre-registration, credit card, and bank account enrollment.
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The seasonal Talent Acquisition team was tripled, to screen applicants one-on-one and identify the top tier.
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The client needs to significantly scale up in capacity and sought an outsourcing partner that could source and retain the right talent while maintaining consistently high quality of customer service.Â
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Inspiro’s quality team identified the root causes of high AHT: Agents are multitasking on many devices and not focused on the call, lack of product and promotion-specific training, and limited agent familiarity with cables and input sources.
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Inspiro’s QA team employs a Lean Six Sigma methodology that relies on a collaborative team effort to improve performance by systematically streamlining processes, reducing defects, identifying root causes of issues and recommending solutions.
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Inspiro revamped an airline's inefficient call center by optimizing staffing, implementing advanced call routing, and improving quality control, raising answer rates from 50% to 95% while reducing the required workforce. The successful transformation led to the airline outsourcing its entire call center operations to Inspiro.