Energy and Utilities

Energy and utilities customers now expect the same level of service that they receive from consumer-centric giants like Amazon and Google – personalized experiences, seamless self-service, and instant access to consumption data. Customer loyalty hangs in the balance, with many ready to switch providers for a better offer.

Inspiro’s blend of strategy, people, innovation, and analytics ensures your company can meet and redefine expectations. We enable your business to provide personalized, proactive services that enhance customer loyalty and not only keep pace with the changing industry, but set the standard and lead the charge.

Customer Acquisition and Sales Support
  • Customer Acquisition

  • Appointment Setting

  • Account Setup and Maintenance

  • Sales and Post-sales Assistance

  • Product Activation and Registration

  • Upsell, Cross-sell, and Bundling

  • Pricing Plans and Rates

  • Inquiries

Billing and Collection
  • Billing and Payments
  • Rebate and Order Processing
  • Notices
  • Collections
Social Media CX
  • Customer Care, Inquiries, and Complaints
Technical Support
  • Escalations: Complaint/Issue Resolutions
  • Service Dispatch
  • Service and Circuit Activation
  • Service Assurance including Network Troubleshooting
Omnichannel Customer Care
  • Connections
  • Removals
  • Transfers
  • Service Changes
  • Loyalty
  • Voice, Chat, SMS, and Email Support
  • Save and Retention Programs
  • Emergency and Crisis Communication
  • Service Interruptions and Outages Advisories
  • Knowledge base and self-service FAQs and Guides
  • Helpline
  • Customer Complaints
Back-office Support
  • Fulfillment
  • Website Support
  • Inbound Concerns Feedback
  • Customer Contact Updates
  • Administrative Complaints

Insights

Certifications

At Inspiro, we embed security and data privacy in everything we do. Our stringent security processes and controls align with global industry standards to ensure data protection and regulatory compliance across the board – for us, our clients, and their customers.

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ISO 9001:2015

Gold Standard for Quality Management System
Audited annually by the SOCOTEC to certify and validate adherence to the standard
Established a robust Quality Management System (QMS)

ISO 27001:2013

Gold Standard for Effective Security Controls
Established a robust Information Security Management System (ISMS)
Audited annually by SOCOTEC to certify and validate adherence to the standard

PCI DSS Level 1 ver. 3.2.1

Security Standard for Credit Card Payment Processing
All sites are fully compliant with the latest security requirements of PCI DSS 3.2.1
PCI DSS Service Provider Level 1 certified since 2011

EU GDPR

Guidelines for data collection and processing in EU
Mapped to local Data Privacy Act to ensure consistency
GDPR-ready in regard to compliance

IT Infrastructure Library

End-to-end IT Service Management Framework
Established IT Operations processes based on ITIL best practices
Developed standard policies on Incident Management, Request Fulfillment, Change Management and Service Level Management

Japan

HEAD OFFICE

Kanto Head Office

Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

*with our parent company, Relia

BRANCH OFFICE

Hokkaido Branch

Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

*with our parent company, Relia

 

Tohoku Branch

Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014

*with our parent company, Relia

 

Chubu Branch

Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007

*with our parent company, Relia

Kansai Branch

Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001

*with our parent company, Relia

Chugoku & Shikoku Branch

Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035

*with our parent company, Relia

Kyushu Branch

Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001

*with our parent company, Relia

Okinawa Branch

Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006

*with our parent company, Relia

OPERATION CENTER

Sapporo Center

ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

*with our parent company, Relia

 

Sapporo-Kita Center

Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807

 

 

Sapporo Mega Center

Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

 

Sapporo IT Front Center

Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009

China

DALIAN

Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

*with our parent company, Relia

Thailand

BANGKOK

3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

*with our parent company, Relia

Vietnam

HANOI

Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

*with our parent company, Relia

HO CHI MINH

222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam

*with our parent company, Relia

Philippines

PASIG CITY

Robinsons Cyberscape Alpha

5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila

Robinsons Cyberscape Beta

23F Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig, Metro Manila

MAKATI CITY

Global Headquarters

6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
Metro Manila

 

Insular Life Building

Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila

 

QUEZON CITY

Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila

 

Jackman Plaza Muñoz
4th Floor, 1038 Epifanio de los Santos Ave, Bago Bantay, Quezon City 1105, Metro Manila

MANDALUYONG CITY

Mandaluyong

418 Domingo Guevara corner Arayat Streets,
Mandaluyong City 1550
Metro Manila

ILOILO CITY

Molo

2F Iloilo Supermart Building,
San Jose corner Avanceña Streets,
Molo, Iloilo City 5000

DUMAGUETE CITY

LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200

Australia

SYDNEY

Suite 3, Level 27

Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia

Romania

BUCHAREST

Headquarters

3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

*with our partner, Global Remote Services

PIATRA NEAMT

Office

11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County

*with our partner, Global Remote Services

SUCEAVA

Office

Str. Narciselor, nr. 33, Suceava, Jud. Suceava

*with our partner, Global Remote Services

Nicaragua

MANAGUA

Invercasa

Centro Financiero Invercasa Torre 2,
4to Piso, Managua

Cobirsa

2nd floor, Edificio Cobirsa I, KM 6 1/2 Carretera A Masaya, Plaza Santo Domingo, Managua

 

United States

COEUR D’ALENE

Coeur d’Alene

Silver Lake Mall,
200 W Hanley Avenue,
Coeur d’Alene, ID 83815

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