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Environmental, Social & Governance Programs

As a company, our ethos is firmly grounded in the Filipino concept of malasakit – a strong and genuine sense of care and concern for those around us. This extends to all aspects of our business, ensuring that responsibility, social impact, and sustainability are at the forefront of every decision we make. For us, it’s not just about success in the short term, but creating a lasting legacy for future generations.

Operating responsibly and enabling a sustainable future

Our commitment is to continuously reduce our carbon footprint through recycling and energy efficiency. Our investments in green technologies allow us to reduce pollutants emitted by our operations and improve our energy consumption. Additionally, we recycle and dispose of waste and other undesirable byproducts according to law, preventing further damage to the environment.

  • As part of our LED-first policy, we have converted 76% of our lighting fixtures into LEDs with a goal of 100% by 2025.
  • Additionally, 70% of our urinals are waterless, with a goal of 100% by 2025.
We advocate for good governance.

We’re sticklers for compliance, ensuring that sound governance principles are upheld throughout our daily operations. We encourage employees to Step Up & Speak Up through a platform that welcomes questions on ethics and governance policies and compliance, as well as reports of improper conduct, violations, or any suspect activities. Our commitment to ESG excellence also extends to third-party business partners. Through strategic partners, suppliers and vendors who share our values of integrity, accountability, and transparency, Inspiro aims to build a trusted, sustainable, and responsible supply chain.

  • Partnership with a woman-owned, WBENC-certified social enterprise that delivers scalable healthcare and beneficiary contact center services while giving hiring priority to disabled veterans, military spouses, people with disabilities, and people living in geographically challenged areas (HUBZone). Currently, we are operating in 31 states across the United States.
  • The introduction of a global supply chain governance system. A requirement of Inspiro’s accreditation process is that suppliers and vendors subscribe to its Environmental, Social, and Corporate Governance Code of Conduct.

Creating a positive social impact

We’re proud of our diverse, inclusive workforce. Women comprise 60% of our high-performing team—on top of a thriving LGBTQIA+ community—with guaranteed access to equal employment opportunities, involvement, and advancement.

  • Across the organization, women hold 51% of key management and executive positions in all aspects of the organization, from operations to business support
  • In addition, we have achieved some progress in closing the gender pay gap to 15% (compared to the US and Philippine rates of 18%).
  • 300,000 leadership and development training hours
  • 300,000 hours of SOGIE training
What our employees say

Whether required by law or not, we stand against any form of discrimination, be it against race, age, ethnicity, religion, gender, or political belief. Our recent Organizational Culture Survey scores exceeded industry benchmarks for employee engagement and leadership effectiveness.

  • 92% of our employees know what is expected of them
  • 81% of employees agree that their superiors fairly measure performance and communicate with their teams

We believe in the power of giving back.

We actively support projects that aim to improve lives in the communities where we operate. Through our year-round corporate social responsibility program focusing on environment, youth, and education, we offer employees opportunities to make a difference. Over the past couple of years, we have accomplished the following milestones:

  • Over 17 million pesos in funds raised
  • Over 15 million volunteer minutes generated
  • Over 31 thousand beneficiaries impacted
  • Over 500 trees planted
Strengthening the ICT industry

As an active member of the IT and Business Process Outsourcing Association of the Philippines (IBPAP) and Contact Center Association of the Philippines (CCAP), we also contribute to their goal of strengthening the ICT industry in the countryside and promoting the digital cities as viable IT-BPM destinations locally and internationally, generating more revenue and jobs. The expansion of our business always takes into account high-potential locations outside Metro Manila.

 

Dumaguete City, Negros Oriental

Inspiro is proud to be one of the first BPO locators in the province. We have 1,600 agents on-site and at home supporting various domestic and international clients. Our young and dynamic workforce provides exceptional customer experience solutions to clients in the telecommunications, healthcare, finance, retail, and construction industries.

Iloilo City, Iloilo Province

Inspiro is one of the first outsourcing companies in the province. Our site, strategically located in the historical district of Molo, houses over 1,400 agents onsite and at home servicing various domestic and international accounts from diverse industries, including travel and hospitality, retail and e-commerce, banking and finance, and utility services.

Malasakit in Action

Japan

HEAD OFFICE

Kanto Head Office

Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

*with our parent company, Relia

BRANCH OFFICE

Hokkaido Branch

Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

*with our parent company, Relia

 

Tohoku Branch

Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014

*with our parent company, Relia

 

Chubu Branch

Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007

*with our parent company, Relia

Kansai Branch

Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001

*with our parent company, Relia

Chugoku & Shikoku Branch

Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035

*with our parent company, Relia

Kyushu Branch

Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001

*with our parent company, Relia

Okinawa Branch

Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006

*with our parent company, Relia

OPERATION CENTER

Sapporo Center

ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

*with our parent company, Relia

 

Sapporo-Kita Center

Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807

 

 

Sapporo Mega Center

Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

 

Sapporo IT Front Center

Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009

China

DALIAN

Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

*with our parent company, Relia

Thailand

BANGKOK

3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

*with our parent company, Relia

Vietnam

HANOI

Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

*with our parent company, Relia

HO CHI MINH

222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam

*with our parent company, Relia

Philippines

PASIG CITY

Robinsons Cyberscape Alpha

5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila

Robinsons Cyberscape Beta

23F Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig, Metro Manila

MAKATI CITY

Global Headquarters

6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
Metro Manila

 

Insular Life Building

Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila

 

QUEZON CITY

Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila

 

Jackman Plaza Muñoz
4th Floor, 1038 Epifanio de los Santos Ave, Bago Bantay, Quezon City 1105, Metro Manila

MANDALUYONG CITY

Mandaluyong

418 Domingo Guevara corner Arayat Streets,
Mandaluyong City 1550
Metro Manila

ILOILO CITY

Molo

2F Iloilo Supermart Building,
San Jose corner Avanceña Streets,
Molo, Iloilo City 5000

DUMAGUETE CITY

LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200

Australia

SYDNEY

Suite 3, Level 27

Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia

Romania

BUCHAREST

Headquarters

3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

*with our partner, Global Remote Services

PIATRA NEAMT

Office

11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County

*with our partner, Global Remote Services

SUCEAVA

Office

Str. Narciselor, nr. 33, Suceava, Jud. Suceava

*with our partner, Global Remote Services

Nicaragua

MANAGUA

Invercasa

Centro Financiero Invercasa Torre 2,
4to Piso, Managua

Cobirsa

2nd floor, Edificio Cobirsa I, KM 6 1/2 Carretera A Masaya, Plaza Santo Domingo, Managua

 

United States

COEUR D’ALENE

Coeur d’Alene

Silver Lake Mall,
200 W Hanley Avenue,
Coeur d’Alene, ID 83815

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