Best-of-breed Technologies for Best Results
Inspiro’s Digital CX portfolio leverages best-of-breed cloud solutions to optimize outcomes, intelligent automation to streamline operations, and advanced analytics to foster customer engagement. We create an efficient digital experience for your team that resonates with your customers, driving real growth.
Microsoft
Business management cloud platform that connects data, people, operations, and customers in one place, simplifying business processes.
Power Automate
No-code platform for automating business processes, data management, and reminders.
NICE nexidia
AI-powered platform that monitors customer service activities, trends and performance across contact center sites, team members and agents.
Scenarios BY INSPIRO
Automated system that streamlines complex activities such as problem-solving, claim resolution, request processing, and proposal development. It promotes effective collaboration among team members, centralizes data management, and ensures real-time updates for quick access to information.
Queue BY INSPIRO
Automated system to manage transaction queues and streamline processing, improving service quality and reducing wait times.
Compute BY INSPIRO
Customized calculator tailored to account-specific computations, ensuring accuracy and minimizing errors in fee/charge calculations.
Microsoft
Business management cloud platform that connects data, people, operations, and customers in one place, simplifying business processes.
CATO Networks
Converges enterprise networking and security into one cloud-native service to optimize security posture, enable zero-trust access, and reduce complexity and cost.
At Home BY INSPIRO
Scalable and secure at-home solution, is designed to help brands address business continuity gaps and build their overall CX resilience. Our blended approach combines the flexibility of an at-home workforce with the proven capabilities of our on-site customer champions, delivering seamlessly awesome customer experiences.
Amazon Web Services
On-demand cloud computing solutions, including compute power, content delivery, and database storage, that are cost-effective and scalable for enterprises and organizations.
ChatGPT
Fast, secure, and unlimited access to GPT-4. Benefit from advanced data analysis capabilities and customization options to improve communication, coding, business decisions, and creativity.
Amazon Connect
Boost agent efficiency and enhance customer satisfaction through voice and digital channels with an integrated contact center powered by AI and ML technologies.
Uniphore
Using speech analytics, businesses can glean valuable insights by consolidating voice, video, text, and data. This process enables a better understanding of customer needs, emotions, and sentiment, offering significant improvements to customer service.
Simulate BY INSPIRO
Combines best-in-class learning technologies with our proven training methodologies. From onboarding to live operations, our hybrid training solution helps accelerate agent development allowing team leads and program managers overcome the challenges of a dispersed workforce, leading to better prepared agents and happier customers.
Archive BY INSPIRO
Web portal that serves as a repository for essential information, such as guidelines and policies. It allows for easy information search, which improves agent reliability and call handling efficiency.
NICE Nexidia
AI-powered platform that monitors customer service activities, trends and performance across contact center sites, team members and agents.
Prohance
Cloud-based software for tracking time spent on tasks and projects.
Tiger Analytics
Customer Analytics combines online and in-store behavior data with social listening and surveys to provide a complete view of customers. Predictive analytics redefines customer interactions with hyper-personalized propositions based on data.
Azure Synapse Analytics
Enterprise analytics service that combines SQL technologies for data warehousing, Apache Spark for big data, and Azure Data Explorer for log and time series analytics, accelerating time to insight.
Python
A popular, user-friendly programming language known for readability, flexibility, and automatic memory management.
AmplifiAI
AI-driven performance platform for enterprise teams that improves productivity, boosts customer revenue and enables skill development through increased coaching. It's a game changer for many users due to its positive impact on daily performance metrics.
Insights BY INSPIRO
Helps clients understand their customers' needs through the power of data. Our experts identify trends, opportunities, and issues. We guide clients to optimize efficiency, increase sales, improve loyalty, and enhance the customer experience.
Call Tracker BY INSPIRO
Web application designed specifically for tracking and monitoring inbound and outbound calls, with a focus on key call metrics such as average handling time. This system helps to ensure better customer experiences by allowing users to measure calls and back-end performance in relation to compliance with service level agreements (SLAs) and other metrics.
Monitor BY INSPIRO
Web-based tracking and monitoring system to improve customer experience by measuring calls and backend performance, ensuring compliance with SLAs and other metrics.
Call Codes BY INSPIRO
Web-based application system that simplifies the management of call outcomes and their disposition codes. The system helps identify potential sales leads and opportunities and provides valuable insights into different disposition metrics. It also enables efficient reporting on call drivers for each call type, retailer, and identity trends.
Peoplestrong
HR Management System that simplifies HR processes and optimizes resources. The onboarding feature allows users to assign real-time tasks for various activities, complementing the Talent Acquisition tool. This seamless process reduces hiring costs and unifies the employee experience.
Virti
Immersive Learning Platform provides engaging and impactful learning experiences for learners. This approach significantly reduces training expenses while allowing collection of feedback and employee well-being data to ensure positive impact on the organization.
Power BI
Visualization tool that helps you turn your enterprise data into actionable insights, empowering better business decisions.
Notify BY INSPIRO
Real-time web tool for posting announcements from operations management to agents for their compliance. It allows easy monitoring of agents’ acknowledgement in completing program updates and information. The tool is useful for programs without access to email or chat applications.
Script Builder BY INSPIRO
Web application designed to provide guidance for troubleshooting, spiels, and call workflows that are specific to each account. Its purpose is to reduce the error rate of agents by preventing them from committing errors due to mishandling of the call process, thereby addressing penalty metrics.
