Our Digital CX Portfolio

Best-of-breed Technologies for Best Results

Inspiro’s Digital CX portfolio leverages best-of-breed cloud solutions to optimize outcomes, intelligent automation to streamline operations, and advanced analytics to foster customer engagement. We create an efficient digital experience for your team that resonates with your customers, driving real growth.

Microsoft

Business management cloud platform that connects data, people, operations, and customers in one place, simplifying business processes.

Power Automate

No-code platform for automating business processes, data management, and reminders.

NICE nexidia

AI-powered platform that monitors customer service activities, trends and performance across contact center sites, team members and agents.

Scenarios BY INSPIRO

Automated system that streamlines complex activities such as problem-solving, claim resolution, request processing, and proposal development. It promotes effective collaboration among team members, centralizes data management, and ensures real-time updates for quick access to information.

Queue BY INSPIRO

Automated system to manage transaction queues and streamline processing, improving service quality and reducing wait times.

Compute BY INSPIRO

Customized calculator tailored to account-specific computations, ensuring accuracy and minimizing errors in fee/charge calculations.

Microsoft

Business management cloud platform that connects data, people, operations, and customers in one place, simplifying business processes.

CATO Networks

Converges enterprise networking and security into one cloud-native service to optimize security posture, enable zero-trust access, and reduce complexity and cost.

At Home BY INSPIRO

Scalable and secure at-home solution, is designed to help brands address business continuity gaps and build their overall CX resilience. Our blended approach combines the flexibility of an at-home workforce with the proven capabilities of our on-site customer champions, delivering seamlessly awesome customer experiences.

Amazon Web Services

On-demand cloud computing solutions, including compute power, content delivery, and database storage, that are cost-effective and scalable for enterprises and organizations.

ChatGPT

Fast, secure, and unlimited access to GPT-4. Benefit from advanced data analysis capabilities and customization options to improve communication, coding, business decisions, and creativity.

Amazon Connect

Boost agent efficiency and enhance customer satisfaction through voice and digital channels with an integrated contact center powered by AI and ML technologies.

Uniphore

Using speech analytics, businesses can glean valuable insights by consolidating voice, video, text, and data. This process enables a better understanding of customer needs, emotions, and sentiment, offering significant improvements to customer service.

Simulate BY INSPIRO

Combines best-in-class learning technologies with our proven training methodologies. From onboarding to live operations, our hybrid training solution helps accelerate agent development allowing team leads and program managers overcome the challenges of a dispersed workforce, leading to better prepared agents and happier customers.

Archive BY INSPIRO

Web portal that serves as a repository for essential information, such as guidelines and policies. It allows for easy information search, which improves agent reliability and call handling efficiency.

NICE Nexidia

AI-powered platform that monitors customer service activities, trends and performance across contact center sites, team members and agents.

Prohance

Cloud-based software for tracking time spent on tasks and projects.

Tiger Analytics

Customer Analytics combines online and in-store behavior data with social listening and surveys to provide a complete view of customers. Predictive analytics redefines customer interactions with hyper-personalized propositions based on data.

Azure Synapse Analytics

Enterprise analytics service that combines SQL technologies for data warehousing, Apache Spark for big data, and Azure Data Explorer for log and time series analytics, accelerating time to insight.

Python

A popular, user-friendly programming language known for readability, flexibility, and automatic memory management.

AmplifiAI

AI-driven performance platform for enterprise teams that improves productivity, boosts customer revenue and enables skill development through increased coaching. It's a game changer for many users due to its positive impact on daily performance metrics.

Insights BY INSPIRO

Helps clients understand their customers' needs through the power of data. Our experts identify trends, opportunities, and issues. We guide clients to optimize efficiency, increase sales, improve loyalty, and enhance the customer experience.

Call Tracker BY INSPIRO

Web application designed specifically for tracking and monitoring inbound and outbound calls, with a focus on key call metrics such as average handling time. This system helps to ensure better customer experiences by allowing users to measure calls and back-end performance in relation to compliance with service level agreements (SLAs) and other metrics.

Monitor BY INSPIRO

Web-based tracking and monitoring system to improve customer experience by measuring calls and backend performance, ensuring compliance with SLAs and other metrics.

Call Codes BY INSPIRO

Web-based application system that simplifies the management of call outcomes and their disposition codes. The system helps identify potential sales leads and opportunities and provides valuable insights into different disposition metrics. It also enables efficient reporting on call drivers for each call type, retailer, and identity trends.

Peoplestrong

HR Management System that simplifies HR processes and optimizes resources. The onboarding feature allows users to assign real-time tasks for various activities, complementing the Talent Acquisition tool. This seamless process reduces hiring costs and unifies the employee experience.

Virti

Immersive Learning Platform provides engaging and impactful learning experiences for learners. This approach significantly reduces training expenses while allowing collection of feedback and employee well-being data to ensure positive impact on the organization.

Power BI

Visualization tool that helps you turn your enterprise data into actionable insights, empowering better business decisions.

Notify BY INSPIRO

Real-time web tool for posting announcements from operations management to agents for their compliance. It allows easy monitoring of agents’ acknowledgement in completing program updates and information. The tool is useful for programs without access to email or chat applications.

Script Builder BY INSPIRO

Web application designed to provide guidance for troubleshooting, spiels, and call workflows that are specific to each account. Its purpose is to reduce the error rate of agents by preventing them from committing errors due to mishandling of the call process, thereby addressing penalty metrics.

Insights

Japan

HEAD OFFICE

Kanto Head Office

Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

*with our parent company, Relia

BRANCH OFFICE

Hokkaido Branch

Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

*with our parent company, Relia

 

Tohoku Branch

Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014

*with our parent company, Relia

 

Chubu Branch

Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007

*with our parent company, Relia

Kansai Branch

Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001

*with our parent company, Relia

Chugoku & Shikoku Branch

Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035

*with our parent company, Relia

Kyushu Branch

Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001

*with our parent company, Relia

Okinawa Branch

Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006

*with our parent company, Relia

OPERATION CENTER

Sapporo Center

ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

*with our parent company, Relia

 

Sapporo-Kita Center

Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807

 

 

Sapporo Mega Center

Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

 

Sapporo IT Front Center

Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009

China

DALIAN

Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

*with our parent company, Relia

Thailand

BANGKOK

3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

*with our parent company, Relia

Vietnam

HANOI

Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

*with our parent company, Relia

HO CHI MINH

222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam

*with our parent company, Relia

Philippines

PASIG CITY

Robinsons Cyberscape Alpha

5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila

Robinsons Cyberscape Beta

23F Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig, Metro Manila

MAKATI CITY

Global Headquarters

6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
Metro Manila

 

Insular Life Building

Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila

 

QUEZON CITY

Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila

 

Jackman Plaza Muñoz
4th Floor, 1038 Epifanio de los Santos Ave, Bago Bantay, Quezon City 1105, Metro Manila

MANDALUYONG CITY

Mandaluyong

418 Domingo Guevara corner Arayat Streets,
Mandaluyong City 1550
Metro Manila

ILOILO CITY

Molo

2F Iloilo Supermart Building,
San Jose corner Avanceña Streets,
Molo, Iloilo City 5000

DUMAGUETE CITY

LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200

Australia

SYDNEY

Suite 3, Level 27

Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia

Romania

BUCHAREST

Headquarters

3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

*with our partner, Global Remote Services

PIATRA NEAMT

Office

11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County

*with our partner, Global Remote Services

SUCEAVA

Office

Str. Narciselor, nr. 33, Suceava, Jud. Suceava

*with our partner, Global Remote Services

Nicaragua

MANAGUA

Invercasa

Centro Financiero Invercasa Torre 2,
4to Piso, Managua

Cobirsa

2nd floor, Edificio Cobirsa I, KM 6 1/2 Carretera A Masaya, Plaza Santo Domingo, Managua

 

United States

COEUR D’ALENE

Coeur d’Alene

Silver Lake Mall,
200 W Hanley Avenue,
Coeur d’Alene, ID 83815

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