Transportation App Specialist
Job Description:
We’re looking for new talents who can engage customers on a human level. The transportation app specialist will serve as a brand advocate to ensure the values of the product are aligned with its purpose. You will determine a sentiment/complaint and provide a good quality of customer service using a certain platform.
Responsibilities:
You will engage customers on their inquiries 24/7 including weekends and public holidays. Supports customers by providing them with prepared instructions on the app. Navigates multiple windows while using Digital & Live Chat, and making sure to create a safe space for them to be heard.
Employment Type: Full-time
Qualifications:
- 18 years old and above
- College undergrads of 2-full years of any course
- At least 1-year relevant customer service experience
- Good Communication skills (English and Tagalog)
- Willing to work on-site
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