Job Title: Seasonal Customer Service Representative

Seasonal Customer Service Representative

Job Description: 

We need individuals who can provide answers to inquiries relating to the company’s products and services, assist customers with transactions and complaints, have the ability to work under pressure, maintain an energetic tone that projects politeness and enthusiasm throughout the shift, able to multi-task and are flexible to do overtime as needed.

Responsibilities: 

Answers inbound inquiries relating to products, services and current promotions Communicates and explains the value of the client brand and benefits of services to potential customers by establishing relationships and building strong rapport Creates value by providing quality customer service in every call performed by applying phone ethics, principles and standards. Informs clients of products and/or service or add-ons that may or may not have been considered previously (up selling) Evaluates and responds to client inquiries and concerns properly and accurately (i.e. billing, finances, products etc.)

Employment Type: Full-time

Qualifications: 

     

      • 18 years of age and up

      • At least 2 years in college or completed 72 units

      • Excellent English communication skills

      • With or without work experience

    • *High school graduates with at least 6 months call center experience handling international accounts are welcome to apply.
     

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    Japan

    HEAD OFFICE

    Kanto Head Office

    Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

    *with our parent company, Relia

    BRANCH OFFICE

    Hokkaido Branch

    Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

    *with our parent company, Relia

     

    Tohoku Branch

    Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014

    *with our parent company, Relia

     

    Chubu Branch

    Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007

    *with our parent company, Relia

    Kansai Branch

    Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001

    *with our parent company, Relia

    Chugoku & Shikoku Branch

    Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035

    *with our parent company, Relia

    Kyushu Branch

    Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001

    *with our parent company, Relia

    Okinawa Branch

    Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006

    *with our parent company, Relia

    OPERATION CENTER

    Sapporo Center

    ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

    *with our parent company, Relia

     

    Sapporo-Kita Center

    Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807

     

     

    Sapporo Mega Center

    Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

     

    Sapporo IT Front Center

    Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009

    China

    DALIAN

    Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

    *with our parent company, Relia

    Thailand

    BANGKOK

    3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

    *with our parent company, Relia

    Vietnam

    HANOI

    Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

    *with our parent company, Relia

    HO CHI MINH

    222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam

    *with our parent company, Relia

    Philippines

    PASIG CITY

    Robinsons Cyberscape Alpha

    5F Robinsons Cyberscape Alpha
    Sapphire and Garnet Roads
    Ortigas Center, Pasig City 1600
    Metro Manila

    Robinsons Cyberscape Beta

    23F Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig, Metro Manila

    MAKATI CITY

    Global Headquarters

    6F LV Locsin Building
    6752 Ayala corner Makati Avenues
    Makati City 1200
    Metro Manila

     

    Insular Life Building

    Ayala cor. Paseo de Roxas Avenues
    Makati City 1209
    Metro Manila

     

    QUEZON CITY

    Mega One Building
    España Boulevard corner Mayon Street
    Quezon City 4329
    Metro Manila

     

    Jackman Plaza Muñoz
    4th Floor, 1038 Epifanio de los Santos Ave, Bago Bantay, Quezon City 1105, Metro Manila

    MANDALUYONG CITY

    Mandaluyong

    418 Domingo Guevara corner Arayat Streets,
    Mandaluyong City 1550
    Metro Manila

    ILOILO CITY

    Molo

    2F Iloilo Supermart Building,
    San Jose corner Avanceña Streets,
    Molo, Iloilo City 5000

    DUMAGUETE CITY

    LP Information Technology Park
    Jose Romero Sr. Street, Bagacay
    Dumaguete City, Negros Oriental 6200

    Australia

    SYDNEY

    Suite 3, Level 27

    Governor Macquarie Tower
    1 Farrer Place
    Sydney NSW 2000 Australia

    Romania

    BUCHAREST

    Headquarters

    3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

    *with our partner, Global Remote Services

    PIATRA NEAMT

    Office

    11 Republicii Boulevard,
    610005 Piatra Neamt, Neamt County

    *with our partner, Global Remote Services

    SUCEAVA

    Office

    Str. Narciselor, nr. 33, Suceava, Jud. Suceava

    *with our partner, Global Remote Services

    Nicaragua

    MANAGUA

    Invercasa

    Centro Financiero Invercasa Torre 2,
    4to Piso, Managua

    Cobirsa

    2nd floor, Edificio Cobirsa I, KM 6 1/2 Carretera A Masaya, Plaza Santo Domingo, Managua

     

    United States

    COEUR D’ALENE

    Coeur d’Alene

    Silver Lake Mall,
    200 W Hanley Avenue,
    Coeur d’Alene, ID 83815

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