Australia, a powerhouse consumer economy, provides expansive opportunities for enterprises, yet the country’s CX market could be challenging for businesses looking to outsource their customer service function. For one, employing frontline customer service representatives in Australia ranks among the highest service delivery costs in the world. Moreover, their inclination towards remote work has resulted in a tight overall labor market and a disconnected workforce. In response, many Australian firms are bringing their CX management offshore, and one of their top outsourcing destinations is the Philippines.
Inspiro, an outsourcing provider servicing the Australian market since 2011, has differentiated itself by offering a scalable English-speaking workforce through multiple contact centers globally, including nine in the Philippines. They combine vertical expertise with the right technologies and a sense of “genuine care and concern” for customers, known as malasakit in Filipino culture. Inspiro’s ability to ramp up agent counts quickly has earned them numerous Stevie Awards for customer service excellence. What’s more, Inspiro’s relevant security certifications address the growing demand of Australian enterprises for regulatory compliance and data protection.
