Peter Ryan, principal analyst at Ryan Strategic Advisory, speaks with Rommel Regino, Chief Operations and Sales Officer at Inspiro, about the evolving landscape of Business Process Outsourcing focused on customer experience (CX). They discuss how enterprises are increasingly valuing customer loyalty over acquiring new customers, leveraging technology to enhance CX, and prioritizing data security to build trust. Rommel emphasizes Inspiro’s commitment to data security as a critical investment, and the conversation touches on the importance of digital transformation in the BPO industry.
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