Inspiro Invests in a Digital Candidate Experience to Expand its Talent Pool

The outsourcing specialist is revolutionizing the way it engages with candidates in the age of social distancing

Manila, Philippines — Inspiro, a global leader in customer experience management, is leveraging automation and conversational AI to improve its candidates’ experience. The company, which offers contact center services and automation solutions, adapted the same technologies used to improve customer experience in the talent acquisition arena.

“We anticipate an increase in our virtual hiring activity in this age of social distancing. We are delighted to have a Recruitment Automation Platform that makes it easier to communicate between job seekers and our Talent Acquisition team. Conversations are better with the use of any messaging app, allowing for accessibility and convenience. This improved applicant recruitment process is consistent with the positive experience we offer our clients, their customers and our employees,” said president & CEO, Mr. Yuji Hamamoto, 

“Immediacy is an integral part of a delightful candidate experience, now more than ever. We’re thrilled to partner with Inspiro as they leverage automation to engage with their candidates in innovative ways, starting meaningful conversations at scale, and giving every candidate a chance to be heard,” added Max Armbruster, Talkpush CEO.

The move comes at a time of rapid change in employee candidate expectations and a radical shift towards digital experiences. With the new norm, Inspiro wanted to promote a safe, secure, and efficient job application process.

Inspiro’s Talent Acquisition team designed the new fully digital candidate experience to encourage remote work further, partnering with Talkpush to build a conversational AI which enables personalized messaging at scale while answering candidate questions instantly from any location.

About Inspiro

A global CX outsourcing leader, Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX) across a network of 58,000 BPO and customer champions in 100 strategic locations. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions integrating strategy, people, innovation, and analytics. 

For over 20 years, we have served the CX requirements of the most demanding, fast-growing industries, including telecoms, retail and e-commerce, travel and hospitality, banking, fintech, media, mobility, healthcare, energy, and utilities. 

Inspiro is owned by Altius Link, Inc., a synergistic partnership between Mitsui & Co., Ltd. and KDDI Corporation. This new company combines KDDI Evolva and Relia’s expertise in contact centers, back-office operations, and information technology to create Japan’s largest contact center by sales value. Altius Link aims to become a leading digital BPO and trusted partner to companies globally.

About Talkpush

Talkpush is the leading recruitment automation platform. Hiring is about starting conversations, and Talkpush is on a mission to level up the recruitment experience. The way people communicate is ever-changing, and talent acquisition needs to change with it. We empower candidates by getting their voices heard, and we delight recruiters with technology that lets them talk directly with the right talent faster.

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Kanto Head Office

Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

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Hokkaido Branch

Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

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Sapporo Center

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China

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Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

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Thailand

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3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

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Vietnam

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Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

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Philippines

PASIG CITY

Robinsons Cyberscape Alpha

5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila

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Global Headquarters

6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
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Insular Life Building

Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila

 

QUEZON CITY

Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila

 

Jackman Plaza Muñoz
4th Floor, 1038 Epifanio de los Santos Ave, Bago Bantay, Quezon City 1105, Metro Manila

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Mandaluyong

418 Domingo Guevara corner Arayat Streets,
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Molo

2F Iloilo Supermart Building,
San Jose corner Avanceña Streets,
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LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200

Australia

SYDNEY

Suite 3, Level 27

Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia

Romania

BUCHAREST

Headquarters

3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

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PIATRA NEAMT

Office

11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County

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SUCEAVA

Office

Str. Narciselor, nr. 33, Suceava, Jud. Suceava

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Nicaragua

MANAGUA

Invercasa

Centro Financiero Invercasa Torre 2,
4to Piso, Managua

Cobirsa

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United States

COEUR D’ALENE

Coeur d’Alene

Silver Lake Mall,
200 W Hanley Avenue,
Coeur d’Alene, ID 83815

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