The outsourcing specialist is revolutionizing the way it engages with candidates in the age of social distancing
Manila, Philippines — Inspiro, a global leader in customer experience management, is leveraging automation and conversational AI to improve its candidates’ experience. The company, which offers contact center services and automation solutions, adapted the same technologies used to improve customer experience in the talent acquisition arena.
“We anticipate an increase in our virtual hiring activity in this age of social distancing. We are delighted to have a Recruitment Automation Platform that makes it easier to communicate between job seekers and our Talent Acquisition team. Conversations are better with the use of any messaging app, allowing for accessibility and convenience. This improved applicant recruitment process is consistent with the positive experience we offer our clients, their customers and our employees,” said president & CEO, Mr. Yuji Hamamoto,
“Immediacy is an integral part of a delightful candidate experience, now more than ever. We’re thrilled to partner with Inspiro as they leverage automation to engage with their candidates in innovative ways, starting meaningful conversations at scale, and giving every candidate a chance to be heard,” added Max Armbruster, Talkpush CEO.
The move comes at a time of rapid change in employee candidate expectations and a radical shift towards digital experiences. With the new norm, Inspiro wanted to promote a safe, secure, and efficient job application process.
Inspiro’s Talent Acquisition team designed the new fully digital candidate experience to encourage remote work further, partnering with Talkpush to build a conversational AI which enables personalized messaging at scale while answering candidate questions instantly from any location.
About Inspiro
A global CX outsourcing leader, Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX) across a network of 58,000 BPO and customer champions in 100 strategic locations. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions integrating strategy, people, innovation, and analytics.
For over 20 years, we have served the CX requirements of the most demanding, fast-growing industries, including telecoms, retail and e-commerce, travel and hospitality, banking, fintech, media, mobility, healthcare, energy, and utilities.
Inspiro is owned by Altius Link, Inc., a synergistic partnership between Mitsui & Co., Ltd. and KDDI Corporation. This new company combines KDDI Evolva and Relia’s expertise in contact centers, back-office operations, and information technology to create Japan’s largest contact center by sales value. Altius Link aims to become a leading digital BPO and trusted partner to companies globally.
About Talkpush
Talkpush is the leading recruitment automation platform. Hiring is about starting conversations, and Talkpush is on a mission to level up the recruitment experience. The way people communicate is ever-changing, and talent acquisition needs to change with it. We empower candidates by getting their voices heard, and we delight recruiters with technology that lets them talk directly with the right talent faster.
