MANILA, PHILIPPINES – 18 April 2023 – Customer experience (CX) specialist Inspiro earned a coveted Gold Stevie® Award for Innovation in Customer Service Management, Planning & Practice, and a Bronze Stevie® for Innovative Use of Technology in Customer Service.
The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 21 years.
Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges in February and March.
According to one of the judges, “Inspiro’s two-decade partnership with their client is impressive, and their accomplishments, over the past two years alone, demonstrate their dedication to providing exceptional customer service… Inspiro’s commitment to talent management, training, and continuous learning makes them a valuable partner for the client’s customer lifecycle needs.”
“[The] essential components of the DX platform – Strategy, People, Technology, and Analytics – work together to enhance agent and customer experiences, as well as operational efficiencies,” another judge commented, citing the positive impact of Inspiro’s digital experience initiative.
“These awards are important markers as we adopt innovative technologies and processes in our contact center operations,” said Inspiro President and CEO Yuji Hamamoto. “I’m proud that our team continues to evolve and adapt to meet the ever-changing expectations of customers. By spearheading innovative programs, we stay ahead of the curve and provide exceptional value.”
More than 800 nominations from across the region were considered in this year’s 10th annual Asia-Pacific Stevie Awards, with winners to be celebrated at a virtual event on June 27. Details about the ceremony, awards, and winners are available at http://Asia.Stevieawards.com.
About Inspiro
A global CX outsourcing leader, Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX) across a network of 58,000 BPO and customer champions in 100 strategic locations. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions integrating strategy, people, innovation, and analytics.
For over 20 years, we have served the CX requirements of the most demanding, fast-growing industries, including telecoms, retail and e-commerce, travel and hospitality, banking, fintech, media, mobility, healthcare, energy, and utilities.
Inspiro is owned by Altius Link, Inc., a synergistic partnership between Mitsui & Co., Ltd. and KDDI Corporation. This new company combines KDDI Evolva and Relia’s expertise in contact centers, back-office operations, and information technology to create Japan’s largest contact center by sales value. Altius Link aims to become a leading digital BPO and trusted partner to companies globally
About the Stevie® Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors and partners of the 2023 Asia-Pacific Stevie Awards include Adobo Magazine and PR Newswire Asia.
