Employee Experience, Empowered By AI

Over 50% of participating Filipino workers express favorable opinions toward using AI as an assistive device at work, according to this year’s Qualtrics Employee Experience Trends Report. That’s greater than the global average—which shows less than half of global respondents expressing the same willingness—making the Philippines a prime candidate for exploring ways AI can update, uplift, and upgrade the employee experience. 

Before discussing how to use AI to take the employee experience to the next level, it’s worth noting that local workers tend to have specific preferences beyond AI versus no AI. In particular, the same trends report revealed that workers are more comfortable with AI when it serves as an assistive device rather than a high-stakes decision-maker. The human worker’s sense of control is essential to collaborating.

With that in mind, what’s the best way to integrate AI with the workforce? How can we best weave AI into the working lives of Filipino personnel, who have already voiced a readiness to take the next step?

Although the latest hype is all about AI capability, digital skills, and organizational management, recent findings have highlighted the essential nature of other human capabilities when successfully implementing AI.

Notably, there’s a focus on the human ability to understand and use context – one of AI’s greatest weaknesses. While this might seem like a given, the truth is that this essential trait is often overlooked in favor of more obviously new and relevant skills like digital literacy. As of late, technical skills get a lot more attention than anything else, and it shows that most companies focus solely on training technical skills, leaving the rest to the wayside in the hope that it all comes naturally later. 

The result of this short-sighted methodology is that employees need more vital skills, and employers find that an increasingly large gap is developing between what leaders consider important skills and values and what employees learn.

Employees can make the most of this new technology through a strong sense of context. With AI as a co-pilot, employees can breeze through simple tasks and come fully prepared for more significant challenges – but another critical skill comes into play here: domain expertise. Although the power of context allows employees to make sense of the situation, while AI provides support, employees also need domain expertise over their line of work or industry and AI and its integration into their job or risk getting lost along the way.

This is because AI is very good at pulling up information and providing possible answers; it might be too good. As useful as it might be, the truth is that AI can end up presenting so much information that it ends up as nonsense babble; it can be challenging to discern what is factual and relevant and what the AI automatically presents as fact – despite it being otherwise. Employees need to understand the tool they’re using to effectively sift through the static and turn that output into solid results.

Ultimately, the answer is simple: it should be the Employee Experience, Empowered by AI – not the other way around.

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Japan

HEAD OFFICE

Kanto Head Office

Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

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BRANCH OFFICE

Hokkaido Branch

Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

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Tohoku Branch

Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014

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Chubu Branch

Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007

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Kansai Branch

Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001

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Chugoku & Shikoku Branch

Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035

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Kyushu Branch

Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001

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Okinawa Branch

Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006

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OPERATION CENTER

Sapporo Center

ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

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Sapporo-Kita Center

Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807

 

 

Sapporo Mega Center

Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

 

Sapporo IT Front Center

Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009

China

DALIAN

Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

*with our parent company, Relia

Thailand

BANGKOK

3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

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Vietnam

HANOI

Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

*with our parent company, Relia

HO CHI MINH

222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam

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Philippines

PASIG CITY

Robinsons Cyberscape Alpha

5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila

Robinsons Cyberscape Beta

23F Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig, Metro Manila

MAKATI CITY

Global Headquarters

6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
Metro Manila

 

Insular Life Building

Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila

 

QUEZON CITY

Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila

 

Jackman Plaza Muñoz
4th Floor, 1038 Epifanio de los Santos Ave, Bago Bantay, Quezon City 1105, Metro Manila

MANDALUYONG CITY

Mandaluyong

418 Domingo Guevara corner Arayat Streets,
Mandaluyong City 1550
Metro Manila

ILOILO CITY

Molo

2F Iloilo Supermart Building,
San Jose corner Avanceña Streets,
Molo, Iloilo City 5000

DUMAGUETE CITY

LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200

Australia

SYDNEY

Suite 3, Level 27

Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia

Romania

BUCHAREST

Headquarters

3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

*with our partner, Global Remote Services

PIATRA NEAMT

Office

11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County

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SUCEAVA

Office

Str. Narciselor, nr. 33, Suceava, Jud. Suceava

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Nicaragua

MANAGUA

Invercasa

Centro Financiero Invercasa Torre 2,
4to Piso, Managua

Cobirsa

2nd floor, Edificio Cobirsa I, KM 6 1/2 Carretera A Masaya, Plaza Santo Domingo, Managua

 

United States

COEUR D’ALENE

Coeur d’Alene

Silver Lake Mall,
200 W Hanley Avenue,
Coeur d’Alene, ID 83815

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