Better Customer Experience, through Insights by Inspiro

Per a recent survey, the core challenge for a stunning two-thirds of executives is the ability to predict consumer behavior, based on accurate data.

Even with today’s sophisticated analytical platforms, many companies still make ad hoc decisions based on inconsistent, obsolete, or simply incorrect information. Most organizations don’t use analytics properly, which leads to a lack of fact-based managerial decisions, which leads to missing what customers really want.

Leaders need artificial intelligence-backed analytics for better decision-making and to reduce risk across business verticals. Managers must be able to quickly turn information into high quality insights, and then convert these into action, to result in positive outcomes.

But turning large volumes of data into usable benchmarks for better decision-making just isn’t a strong suit for most businesses. The challenge is not only to make information available, but to deliver insights where and when they’re most useful, enabling prompt, sound decision-making that leads to customer satisfaction.

AI-backed analytical solutions can make data more intuitive to access, presenting the most relevant information as real-time insights within a manager’s workflow. For instance, a manager and the customer service team can access action items upon login and bring them to the user’s notice. Alerts and notifications can be sent via the platform’s mobile app. Pop-ups can be used to get relevant data in a workflow.

If customer experience insights are not aligned with the organization’s needs, data architecture can be modified accordingly. Further, the process of building insights by producing visual elements enables managers to quickly spot behavioral changes in their consumers.

The entire process goes far beyond static reporting, so that data is presented after analyzing consumer behavior, identifying new patterns and/or necessary adjustments before giving the final go-ahead.

With a deep understanding of analytical capabilities, Inspiro provides managers and customer support teams with actionable insights in a full-spectrum solution package:

  • Visual insights: Our smart graphs, charts, and diagrams enable quicker, better decision-making.
  • Quantified insights: We leverage statistical techniques to up your customer service game, tracking critical customer service KPIs.
  • Affinity insights: We identify various consumer patterns and behavior to refine sales efforts.
  • Word insights: We mine call recordings and parse ongoing customer feedback trends, to help adjust your sales efforts and create revenue-generating opportunities.
  • Predictive insights: We use various statistical models to identify the probability of future outcomes.
  • Optimal insights: We test scenarios, so you can mitigate risk and make the best possible decisions.

Insights by Inspiro’s process includes:

  • Data mining: We streamline unstructured customer interaction data to help the team mitigate risks early on and enhance customer satisfaction.
  • In-depth analysis: We categorize customer segments, to improve sales with targeted efforts.
  • Analytics: Our cloud-based analytics platform and statistical methods help identify trends, spot new opportunities, and mitigate potential risks.
  • Applied insights: Our CX analytics solution clarifies the crucial step from insight to action, boosting sales and maximizing customer satisfaction.

As a customer service outsourcing company, delivering updated customer insight is one of the many services provided by Inspiro, in our commitment to guide you and your customers to experience excellence at all times.

Read more: Why Outsourcing Customer Service Is the Best Strategy for Success

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Japan

HEAD OFFICE

Kanto Head Office

Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

*with our parent company, Relia

BRANCH OFFICE

Hokkaido Branch

Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

*with our parent company, Relia

 

Tohoku Branch

Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014

*with our parent company, Relia

 

Chubu Branch

Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007

*with our parent company, Relia

Kansai Branch

Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001

*with our parent company, Relia

Chugoku & Shikoku Branch

Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035

*with our parent company, Relia

Kyushu Branch

Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001

*with our parent company, Relia

Okinawa Branch

Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006

*with our parent company, Relia

OPERATION CENTER

Sapporo Center

ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

*with our parent company, Relia

 

Sapporo-Kita Center

Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807

 

 

Sapporo Mega Center

Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

 

Sapporo IT Front Center

Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009

China

DALIAN

Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

*with our parent company, Relia

Thailand

BANGKOK

3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

*with our parent company, Relia

Vietnam

HANOI

Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

*with our parent company, Relia

HO CHI MINH

222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam

*with our parent company, Relia

Philippines

PASIG CITY

Robinsons Cyberscape Alpha

5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila

Robinsons Cyberscape Beta

23F Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig, Metro Manila

MAKATI CITY

Global Headquarters

6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
Metro Manila

 

Insular Life Building

Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila

 

QUEZON CITY

Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila

 

Jackman Plaza Muñoz
4th Floor, 1038 Epifanio de los Santos Ave, Bago Bantay, Quezon City 1105, Metro Manila

MANDALUYONG CITY

Mandaluyong

418 Domingo Guevara corner Arayat Streets,
Mandaluyong City 1550
Metro Manila

ILOILO CITY

Molo

2F Iloilo Supermart Building,
San Jose corner Avanceña Streets,
Molo, Iloilo City 5000

DUMAGUETE CITY

LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200

Australia

SYDNEY

Suite 3, Level 27

Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia

Romania

BUCHAREST

Headquarters

3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

*with our partner, Global Remote Services

PIATRA NEAMT

Office

11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County

*with our partner, Global Remote Services

SUCEAVA

Office

Str. Narciselor, nr. 33, Suceava, Jud. Suceava

*with our partner, Global Remote Services

Nicaragua

MANAGUA

Invercasa

Centro Financiero Invercasa Torre 2,
4to Piso, Managua

Cobirsa

2nd floor, Edificio Cobirsa I, KM 6 1/2 Carretera A Masaya, Plaza Santo Domingo, Managua

 

United States

COEUR D’ALENE

Coeur d’Alene

Silver Lake Mall,
200 W Hanley Avenue,
Coeur d’Alene, ID 83815

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