Energy and utilities customers now expect the same level of service that they receive from consumer-centric giants like Amazon and Google – personalized experiences, seamless self-service, and instant access to consumption data. Customer loyalty hangs in the balance, with many ready to switch providers for a better offer.
Inspiro’s blend of strategy, people, innovation, and analytics ensures your company can meet and redefine expectations. We enable your business to provide personalized, proactive services that enhance customer loyalty and not only keep pace with the changing industry, but set the standard and lead the charge.
Customer Acquisition and Sales Support
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Customer Acquisition
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Appointment Setting
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Account Setup and Maintenance
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Sales and Post-sales Assistance
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Product Activation and Registration
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Upsell, Cross-sell, and Bundling
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Pricing Plans and Rates
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Inquiries
Billing and Collection
- Billing and Payments
- Rebate and Order Processing
- Notices
- Collections
Social Media CX
- Customer Care, Inquiries, and Complaints
Technical Support
- Escalations: Complaint/Issue Resolutions
- Service Dispatch
- Service and Circuit Activation
- Service Assurance including Network Troubleshooting
Omnichannel Customer Care
- Connections
- Removals
- Transfers
- Service Changes
- Loyalty
- Voice, Chat, SMS, and Email Support
- Save and Retention Programs
- Emergency and Crisis Communication
- Service Interruptions and Outages Advisories
- Knowledge base and self-service FAQs and Guides
- Helpline
- Customer Complaints
Back-office Support
- Fulfillment
- Website Support
- Inbound Concerns Feedback
- Customer Contact Updates
- Administrative Complaints
