Digital transformation refers to the process of integrating digital technology into all areas of a business, fundamentally changing how it operates and delivers value to customers.
Digital Employee Experience (DEX) is crucial in the remote work era, enhancing job satisfaction, productivity, and innovation. Prioritizing DEX improves employee retention, recruitment, and overall business performance, with only 13% of employees currently satisfied with their digital work experience, highlighting its importance in modern HR strategies.
45% of respondents see Digital Employee Experience (DEX) as vital, yet only 13% are fully satisfied. The gap stems from the disconnect between available technology and employee usability. To bridge this, companies should involve HR and Communications, simplify systems, and use employee feedback for ongoing improvements.
Digital Transformation is essential for businesses to stay competitive, integrating digital technologies into all operations. It enhances customer experience, boosts innovation, and ensures business resilience. Successful strategies involve aligning digital goals with business objectives, fostering a culture of change, and continuously measuring impact to refine approaches.
Inspiro enhanced CX for an Asian flag carrier by deploying workforce analytics, leading to a 6.43% boost in productive hours, 12% reduction in Average Handling Time (AHT), and 14% increase in calls handled, while also improving agent performance and satisfaction.
What is Digital Transformation in Customer Service? Digital transformation in customer service refers to the integration of digital technology into all aspects of customer interactions and service delivery. This transformation fundamentally changes how businesses operate and deliver value to customers, leveraging technologies such as artificial intelligence, machine learning, big data analytics, and cloud computing. The […]
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