Customer turnover refers to the rate at which customers stop doing business with a company, highlighting the need for strategies to retain clientele and reduce churn.
When navigating the dynamic landscape of customer relationship management, determining Key Performance Indicators (KPIs) for Customer Experience (CX) is essential for businesses aiming to thrive in today’s customer-centric marketplace. Accurately measuring CX effectiveness is pivotal in understanding and enhancing customer interactions, loyalty, and overall satisfaction. This article delves into various Customer Experience Metrics, such as […]
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