Customer Lifecycle Management involves overseeing the entire relationship with a customer, from initial contact through to engagement, retention, and loyalty, ensuring a positive experience throughout.
A cartographer for the customer journey maps out the entire experience a customer has with a brand, identifying key touchpoints and interactions to enhance satisfaction and engagement.
Japan
HEAD OFFICE
Kanto Head Office
Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583