Contact Center Management involves overseeing operations, optimizing customer service processes, and ensuring effective communication between customers and service representatives.
Philippine contact centers operate largely in state-of-the-art buildings, with hundreds of employees taking thousands of calls daily. But this brick-and-mortar office model has had to undergo overwhelming change, in light of government response to the pandemic, including restrictions on transportation, physical distancing, and curfew hours. As a result, only 10% to 15% of contact center […]
Japan
HEAD OFFICE
Kanto Head Office
Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583