Let your customers experience excellence with Inspiro!

Environmental, Social & Governance Programs

As a company, our ethos is firmly grounded in the Filipino concept of malasakit – a strong and genuine sense of care and concern for those around us. This extends to all aspects of our business, ensuring that responsibility, social impact, and sustainability are at the forefront of every decision we make. For us, it’s not just about success in the short term, but creating a lasting legacy for future generations.

Operating responsibly and enabling a sustainable future

Our commitment is to continuously reduce our carbon footprint through recycling and energy efficiency. Our investments in green technologies allow us to reduce pollutants emitted by our operations and improve our energy consumption. Additionally, we recycle and dispose of waste and other undesirable byproducts according to law, preventing further damage to the environment.

As part of our LED-first policy, we have converted 76% of our lighting fixtures into LEDs with a goal of 100% by 2025.
Additionally, 70% of our urinals are waterless, with a goal of 100% by 2025.

We advocate for good governance.

We’re sticklers for compliance, ensuring that sound governance principles are upheld throughout our daily operations. We encourage employees to Step Up & Speak Up through a platform that welcomes questions on ethics and governance policies and compliance, as well as reports of improper conduct, violations, or any suspect activities. Our commitment to ESG excellence also extends to third-party business partners. Through strategic partners, suppliers and vendors who share our values of integrity, accountability, and transparency, Inspiro aims to build a trusted, sustainable, and responsible supply chain.

Partnership with a woman-owned, WBENC-certified social enterprise that delivers scalable healthcare and beneficiary contact center services while giving hiring priority to disabled veterans, military spouses, people with disabilities, and people living in geographically challenged areas (HUBZone). Currently, we are operating in 31 states across the United States.

The introduction of a global supply chain governance system. A requirement of Inspiro’s accreditation process is that suppliers and vendors subscribe to its Environmental, Social, and Corporate Governance Code of Conduct.

Creating a positive social impact

We’re proud of our diverse, inclusive workforce. Women comprise 60% of our high-performing team—on top of a thriving LGBTQIA+ community—with guaranteed access to equal employment opportunities, involvement, and advancement.

Across the organization, women hold 51% of key management and executive positions in all aspects of the organization, from operations to business support
In addition, we have achieved some progress in closing the gender pay gap to 15% (compared to the US and Philippine rates of 18%).
300,000 leadership and development training hours
300,000 hours of SOGIE training

What our employees say

Whether required by law or not, we stand against any form of discrimination, be it against race, age, ethnicity, religion, gender, or political belief. Our recent Organizational Culture Survey scores exceeded industry benchmarks for employee engagement and leadership effectiveness.

92% of our employees know what is expected of them
81% of employees agree that their superiors fairly measure performance and communicate with their teams

We believe in the power of giving back.

We actively support projects that aim to improve lives in the communities where we operate. Through our year-round corporate social responsibility program focusing on environment, youth, and education, we offer employees opportunities to make a difference. Over the past couple of years, we have accomplished the following milestones:

Over 17 million pesos in funds raised
Over 15 million volunteer minutes generated
Over 31 thousand beneficiaries impacted
Over 500 trees planted

Strengthening the ICT industry

As an active member of the IT and Business Process Outsourcing Association of the Philippines (IBPAP) and Contact Center Association of the Philippines (CCAP), we also contribute to their goal of strengthening the ICT industry in the countryside and promoting the digital cities as viable IT-BPM destinations locally and internationally, generating more revenue and jobs. The expansion of our business always takes into account high-potential locations outside Metro Manila.

Dumaguete City, Negros Oriental

Inspiro is proud to be one of the first BPO locators in the province. We have 1,600 agents on-site and at home supporting various domestic and international clients. Our young and dynamic workforce provides exceptional customer experience solutions to clients in the telecommunications, healthcare, finance, retail, and construction industries.

Iloilo City, Iloilo Province

Inspiro is one of the first outsourcing companies in the province. Our site, strategically located in the historical district of Molo, houses over 1,400 agents onsite and at home servicing various domestic and international accounts from diverse industries, including travel and hospitality, retail and e-commerce, banking and finance, and utility services.

Malasakit in Action

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Let your customers experience excellence with Inspiro!

Environmental, Social & Governance Programs

Operating responsibly and enabling a sustainable future

Creating a positive social impact

We believe in the power of giving back.

Dumaguete City, Negros Oriental

Malasakit in Action

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Let your customers experience excellence with Inspiro!

Environmental, Social & Governance Programs

Operating responsibly and enabling a sustainable future

Creating a positive social impact

We believe in the power of giving back.

Dumaguete City, Negros Oriental

Malasakit in Action

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