Media brands face ongoing challenges in customer retention, with economic pressures making consumers reassess spending, from movie tickets to streaming services. With record numbers canceling subscriptions, the focus is on consolidation and profitability, as companies struggle to defend their operating models.
Inspiro’s foundational levers of strategy, people, innovation, and analytics are ideal for helping brands anticipate and adapt to changing consumer behavior. As the media landscape shifts, our insights and action plans will keep you on track with CX excellence, so your business sets the pace for the rest of the industry to follow.
Customer Acquisition and Sales Support
- Pre-sale Inquiry
- Warming
- Inbound Telesales
- Outbound Telesales
- Omnichannel Sales
- Cross-sell, Upsell, and Bundling
- Pricing Inquiries
- Application Status
- Customer Surveys
- Voice, Chat, SMS, and Email Support
Billing and Subscription
- Account Inquiry
- Billing
- Activation and Onboarding
- Product/Device Activation
- Payment Channel/Method Inquiry
- Refunds and Cashbacks
- Reconciliations
- Account Payables
- Contract Requests
- Disputes
- Plan Modifications
- Basic Billing Concerns
- Porting in and out
- Product/Device Replacement and Swap
Technical Support
- Basic and Advance Technical Support
- Account-related Technical Concerns
- Software and Hardware Troubleshooting
Retention and Loyalty
- Winback
- Cancellation Handling
- Retention Offers
- Churn Prevention Temp Checks
- Churn Prosperity Temp Checks
- Promotion Notifications
- Loyalty Callouts
- Anniversary Check-ins
Back-office Support
- Ticket Management
- Account Creation/Modification
- Account Disconnections
Social Media CX
- Digital Marketing
- Promotions
- Community Management
