Rapid online adoption is both a boon and a challenge – users are flocking to digital platforms, but, with traditional financial services now also online, distinguishing your offerings is tougher than ever. You’re vying with established institutions for the same customers, all while managing sky-high consumer expectations.
With our people-driven strategy, cutting-edge technology, and comprehensive analytics, Inspiro arms your fintech business with the solutions to consistently deliver standout CX. We help firms like yours thrive in a crowded market, produce exceptional customer service outcomes, and lead the charge in the fintech revolution.
Omnichannel Customer Care
- Customer Service
- Online Mobile Banking Support
- Complaints
- Loan Application Status Inquiry
- Account Inquiries and Post-sales Concerns
- KYC Upgrade
- In-app Support
- Voice, Chat, SMS, and Email Support
Technical Support
- Web and App user support and Troubleshooting
Payments and Transfers
- Collections
- Payment/Money Transfer Status
- Payment Requests
- Payment/Cash out FAQs/Guides
Back-office Support
- Verification and Compliance
- Fraud Management
- Disputes and Escalations
- Customer Information Updates
- Transaction History
Social Media CX
- Digital Marketing
- Promotions
- Community Management
