Telecom providers grapple with stiff competition and consumer expectations, making CX excellence pivotal for retention. Compounded by high contact-center turnover rates and unpredictable customer interactions, it’s definitely challenging to address customer concerns and maintain a consistent, appealing brand image.
Backed by robust strategy, innovation, and analytics, our customer champions handle digitally-led, seamless omnichannel interactions with that human touch, earning customer satisfaction and loyalty. We equip brands with the CX solutions to accelerate and outpace the competition, turning your challenges into avenues for growth.
Omnichannel Customer Acquisition and Sales Support
- Outbound Sales
- Order Processing and Fulfillment
- Activation
- Billing and Revenue Recognition
- Online Subscription Management
- Cross-sell, Upsell, and Bundling
- Voice, Chat, SMS, and Email Support
- Fraud Management
Billing & Subscription
- Account Management Support
- Billing Inquiries and Payment Processing
- Collections
- Complaint and Issue Resolution
- Back-office Helpdesk
Social Media CX
- General and Product Inquiries
- Digital Marketing
- Community Management
- Account and Billing Inquiry
- Complaint and Issue Resolution
- Pre- and Post-sales Assistance
Technical Support
- Escalations: Complaint/Issue Resolutions
- Service Call-outs
- Service and Circuit Activation
- Service Assurance including Network Troubleshooting
Retention and Loyalty Programs
- Churn Prediction and Management
- Loyalty Offers
- Back-office Help Desk
- Proactive Customer Outreach
- Rewards Program
- Event Administration and Reminders
- App Review Management for Apple Store and Google Play
Warranty and Service Support
- Post-sales Assistance
- Warranty and Claims Administration
