First Contact Resolution (FCR) is the ability to resolve a customer’s issue during their first interaction with a contact center or BPO, without the need for follow-up. High FCR improves customer satisfaction, reduces operational costs, and enhances efficiency by minimizing repeat contacts and escalating issues.
When navigating the dynamic landscape of customer relationship management, determining Key Performance Indicators (KPIs) for Customer Experience (CX) is essential for businesses aiming to thrive in today’s customer-centric marketplace. Accurately measuring CX effectiveness is pivotal in understanding and enhancing customer interactions, loyalty, and overall satisfaction. This article delves into various Customer Experience Metrics, such as […]
In the customer service industry, First Contact Resolution (FCR) is an important metric that directly impacts customer satisfaction and operational efficiency. This article will discuss the concept of FCR, exploring its significance, how it is measured, strategies to improve it, and the challenges faced by organizations in achieving high FCR rates. Understanding First Contact Resolution […]
HEAD OFFICE
Kanto Head Office
Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583
*with our parent company, Relia
BRANCH OFFICE
Hokkaido Branch
Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001
*with our parent company, Relia
Â
Tohoku Branch
Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014
*with our parent company, Relia
Â
Chubu Branch
Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007
*with our parent company, Relia
Kansai Branch
Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001
*with our parent company, Relia
Chugoku & Shikoku Branch
Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035
*with our parent company, Relia
Kyushu Branch
Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001
*with our parent company, Relia
Okinawa Branch
Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006
*with our parent company, Relia
OPERATION CENTER
Sapporo Center
ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002
*with our parent company, Relia
Â
Sapporo-Kita Center
Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807
Â
Â
Sapporo Mega Center
Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002
Â
Sapporo IT Front Center
Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009
DALIAN
Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province
*with our parent company, Relia
BANGKOK
3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand
*with our parent company, Relia
HANOI
Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam
*with our parent company, Relia
HO CHI MINH
222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam
*with our parent company, Relia
PASIG CITY
5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila
Robinsons Cyberscape Beta
23FÂ Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig, Metro Manila
MAKATI CITY
Global Headquarters
6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
Metro Manila
Â
Insular Life Building
Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila
Â
QUEZON CITY
Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila
Â
Jackman Plaza Muñoz
4th Floor, 1038 Epifanio de los Santos Ave, Bago Bantay, Quezon City 1105, Metro Manila
MANDALUYONG CITY
Mandaluyong
418 Domingo Guevara corner Arayat Streets,
Mandaluyong City 1550
Metro Manila
ILOILO CITY
Molo
2F Iloilo Supermart Building,
San Jose corner Avanceña Streets,
Molo, Iloilo City 5000
DUMAGUETE CITY
LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200
SYDNEY
Suite 3, Level 27
Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia
BUCHAREST
Headquarters
3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania
*with our partner, Global Remote Services
PIATRA NEAMT
Office
11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County
*with our partner, Global Remote Services
SUCEAVA
Office
Str. Narciselor, nr. 33, Suceava, Jud. Suceava
*with our partner, Global Remote Services
Cobirsa
2nd floor, Edificio Cobirsa I, KM 6 1/2 Carretera A Masaya, Plaza Santo Domingo, Managua
Â
COEUR D’ALENE
Coeur d’Alene
Silver Lake Mall,
200 W Hanley Avenue,
Coeur d’Alene, ID 83815
