Contact Center as a Service (CCaaS) is a cloud-based solution that enables organizations to manage customer interactions efficiently without the need for on-premises infrastructure.
Society today is rapidly evolving in this digital landscape where businesses are always looking for new ways to make their customers happier. Smart technologies like smartphones, tablets, and wearable gadgets used to be mostly popular with young people, but now everyone is using them (Foroudi et al., 2018). This shows that people’s habits and expectations […]
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