Contact Center as a Service (CCaaS) is a cloud-based solution that enables organizations to manage customer interactions efficiently without the need for on-premises infrastructure.
The digital landscape continues to evolve at an exponential pace, fundamentally reshaping how businesses interact with and satisfy their customers. Today, smart technologies like smartphones, wearable devices, and IoT gadgets have become staples not just for the tech-savvy younger generation but for all demographics. This shift underscores how rapidly customer habits and expectations are changing, […]
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