Improve speed delivery and AHTs, reduce errors and abandonment rates
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The healthcare industry faces significant challenges including high abandonment rates and average handling times, low productivity, and limited growth. Faced with these challenges, Inspiro has implemented strategies to improve efficiencies in key areas.
Omnichannel Customer Care
- Directory Assistance
- User Experience
- Voice, Chat, SMS, and Email Support
Inquiries and Enrollment
- Eligibility
- Enrollment and Plan Benefits
- General Inquiries
- Directory Assistance
Back-office Support
- Department Calls Transfer
- Order Fulfillment
- Clinical Record Review
- Verifications
By continuously evaluating and optimizing operations, Inspiro has provided efficient and effective services to clients while remaining competitive in the industry.
- 5% Abandonment Rate from a high of 15%
- Service levels improved dramatically from 40% to 97%
- Exceeded 90% quality score target
Inspiro developed an internal program to identify opportunities and gather insights for effective strategies to enhance productivity and customer experience.
- Improved service levels to 89% from 35%
- Abandonment rate improved from 39% to 4% vs. set threshold of 5%
- QA is at high 95% to 99% month on month
Take your tech journey to new heights with our cutting-edge Customer Experience (CX) strategies. Designed to navigate the fast-paced tech world, our approach empowers you to embrace innovation and exceed expectations effortlessly.
We are dedicated to empowering healthcare providers by simplifying complex patient service processes and infusing empathy into every interaction.
Patient Support Programs
- Admissions and Scheduling
- Communications pre- and post-discharge
- Procedure Inquiries
- Special Appointments
- Telehealth
Billings and Claims
- Billing and Payments
- Claims Inquiries
- Refunds
- Accounts Receivables Management
Medical Device Support
- Product Features and Use
- Clinical Advice/Guidance
- Returns and Repairs
- Warranty Information
- Product Recalls
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Take your tech journey to new heights with our cutting-edge Customer Experience (CX) strategies. Designed to navigate the fast-paced tech world, our approach empowers you to embrace innovation and exceed expectations effortlessly.
