Flexibility when you need it.
As people around the world navigate the uncertainties brought by the COVID-19 pandemic, global businesses are realigning their CX strategies to conform to the ‘new normal’.
Inspiro@Home, our scalable and secure at-home solution, is designed to help brands address current business continuity gaps and build their overall CX resiliency. Our blended approach combines the flexibility of an at-home workforce with the proven capabilities of our on-site customer champions in delivering uninterrupted, awesome customer experiences.
Why you should consider Inspiro@Home as part of your CX strategy:
Cost reduction of at least 20% compared to the traditional brick-and-mortar delivery model
Secure business platform that includes remote agent monitoring, two-factor security and data encryption
Blended approach allows for more agile staffing, enabling us to ramp faster during peak seasons
Proven recruitment, training, quality and workforce management expertise ensure consistent results
Designed to minimize disruptions to your operations in times of natural disasters or health pandemics
Robust Support for Hybrid Teams
Whether they’re working at home or from one of our brick-and-mortar deliver centers, employee management suite provide a seamless experience for all our agents.
- People Experience Suite covers Recruitment, Onboarding, Attendance, and Payroll
- Talent Management Suite covers Learning and Performance Management
- Collaboration and Productivity Tools
Real-time Support for Remote Teams
Inspiro@Home runs on a secure and PCI-DSS compliant platform
- Workforce Management for remote teams
- Cloud-based vulnerability management and data recovery
- Desktop as a Service (DaaS) with Thinscale
- Cloud-based data loss prevention (DLP) software
- Two-Factor Authentication for VPN