Coeur d’ Alene, Idaho, August 9, 2017. SPi CRM, a customer service outsourcing leader trusted by top brands worldwide, announced today that it is setting up a new facility in Coeur d’Alene, Idaho (CDA, ID), generating over 500 jobs to support the call center needs of major US clients.
SPi CRM is pouring in an initial investment of US$3 million ahead of the expansion to CDA, its 12th global location overall, following its Madison, Wisconsin site, which opened its doors in 2013.
The addition of CDA bolsters SPi CRM’s onshore footprint. “This is the second call center we’re opening in the US,” said SPi CRM President & CEO Maulik Parekh, “and we are very excited about it, because Coeur d’Alene is an ideal fit for our growth strategy. The local population has a wealth of talent, and we are confident that, as we establish a stronger presence here, our US clients will continue to enjoy best-in-class service, closer to their home base.”
Scheduled to launch its Idaho operations in September, the company is currently hiring, and expects to recruit 240 employees by yearend, increasing its employee base to 500 in 2018. SPi CRM is offering a very attractive and competitive compensation package, with a performance-based incentive plan on top of base pay. Comprehensive benefits include medical, dental, and vision insurance plan coverage, paid training, and paid time off.
Employees will enjoy the company’s start-up culture, both inside and out of the office, with a casual dress code and active participation in community events. As the call center grows, the company intends to promote from within, raising top performers from their initial hiring waves to leadership roles.
“Our top asset and differentiator has always been an inspiring culture and the people who create it,” Parekh continued. “We look forward to providing our CDA employees with not just jobs, but rewarding careers.”
SPi CRM is known for its award-winning culture and employee engagement program, recognized at the prestigious 2017 Asia Pacific Stevie Awards with a Gold for Innovation in Human Resources Management, Planning & Practice, and at the 2015 Asia Corporate Excellence and Sustainability Awards as the Best Company to Work for in Asia.
With positions now open for customer service personnel, HR professionals, and other business support staff to get the new call center up and running, interested applicants are invited to send their resumes to IDCareers@spicrm.com, or call recruitment hotline 833-CRM-JOBS (833-276-5627) for inquiries. Walk-ins are also welcome to visit SPi CRM at Silver Lake Mall, 200 W Hanley Ave.
About SPi CRM
SPi CRM is a pioneering Philippine leader in customer relationship management outsourcing, delivering multi-lingual solutions that cover the full customer engagement lifecycle – from acquisition to retention, and on to enhancement – to leading global and local clients in industries including media, telecommunications, travel and hospitality, financial services and e-commerce.
Senior Vice President, Sales, Marketing & Corporate Communications