October 3, 2016, Manila, Philippines. Japanese business process outsourcing leader Relia, Inc. is pleased to welcome SPi CRM, the Philippine pioneer in customer relationship management outsourcing to its growing family.
This strategic acquisition broadens the Relia brand portfolio in Southeast Asia and adds a strong roster of US-based and international clients. SPi CRM provides omnichannel customer care for many of the world’s leading brands. SPi CRM’s delivery network of more than 10,000 employees across 11 locations – including the United States, Nicaragua, Australia, and the Philippines – substantially augments the Relia Group’s approximately 20,000 employees at 31 operation centers in Japan and 4 overseas locations in China; Hanoi and Ho Chi Minh, Vietnam; and Thailand.
“We are proud to call ourselves SPi CRM’s new parents, and excited to create one of Asia’s biggest BPO providers with a dedicated workforce of more than 30,000 employees across more than 40 locations,” says Relia President Jun Nakagome. “Our clients, many of them Fortune 100 companies, will benefit the most from this combined entity.”
SPi CRM President and CEO Maulik Parekh agrees, “We look forward to the next phase of our growth leveraging Relia’s advanced CRM technology together with SPi CRM’s unique operational DNA. With our shared commitment to excellence, we will strive to create even greater value for our clients and our employees.”
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support – such as contact center, field operation, and web marketing – services for Japanese blue-chip companies and multi-national enterprises. Known as Moshi Moshi Hotline until October 2015, Relia, Inc. is listed on the Tokyo Stock Exchange.
About SPi CRM
SPi CRM is a pioneering Philippine leader in customer relationship management outsourcing, delivering multi-lingual solutions that cover the full customer engagement lifecycle – from acquisition to retention, and on to enhancement – to leading global and local clients in industries including media, telecommunications, travel and hospitality, financial services and e-commerce.
Vice President, Corporate Communications
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