The client’s 242 FTEs were already providing contact center (35%) and back-office support (65%), from 9 am to 5 pm on weekdays. But with an ever-growing customer base and:
- 300,000 inbound calls a year, as well as
- 1,000,000 documents
A strong, long-term partner was needed, to deliver timely support for inquiries from its policyholders, along with back-office support for its conservation unit.
