With many organizations likely to keep operating via remote work for the foreseeable future, DEX — digital employee experience — is critical for companies in virtually any industry field. The benefits are enormous and roll over into more advantages, such as:
Efficient, effective systems > More time and energy for innovation
When frontliners — from nurses to contact center agents — get a digital workplace that allows them to work and solve problems quickly and easily, they’re not just happier and more productive; they also waste lesser hours and effort, having to pass issues down the line. Down that line, then — but especially for IT and other specialized disciplines — people and resources are freed up to focus on initiatives that create value.
Happier, more productive personnel > Improved retention and recruitment
Standard employee experience (EX) programs always seek to nurture satisfied workers and an inspiring work environment. But it’s worth noting that a whopping 91% of surveyed individuals have stated that technology influences their job choices, and substandard digital workplaces can be deal-breakers. Simply put, in a time when the majority of work is accomplished through technology, DEX is an HR game-changer.
All of the above > Bumping up the bottom line
Employees who are engaged, energized, and invested in the long-term; IT, R&D, and business development teams who can concentrate on innovation; and a digital workplace that enables them to get their jobs done efficiently, and ideally organically and enjoyably — all these can lead to significantly — increased returns on investment, not to mention strengthened customer satisfaction and brand reputation, again boosting ROI.
These benefits indicate that DEX cannot simply be an add-on to an existing employee experience strategy. Yet, sadly, all too many companies continue to treat it as such, with only 13% of surveyed employees stating that they’re delighted with their digital work experience.
In the new normal, every business needs to make DEX a high priority, not just in their organization but as a benchmark for the partners they choose to work with, providing a continuum of exceptional, highly competitive operations across their network.