Case Study

Healing Pain Points in Medical Insurance

The Philippine arm of one of Europe’s leading insurers was struggling with a high abandonment rate, despite their substantial agent headcount. They also faced limited opportunities for further growth, due to the manpower cost of hiring employees...

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Case Study

Winning with a New Viewpoint

With most people staying home due to the COVID-19 pandemic, one of the US’s leading satellite TV providers needed to make sure support was on point, if not better than ever, to sustain existing and prospective customers through the quarantine...

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Case Study

Streamlining Purchase and Delivery Management

A leading global independent supplier to the automotive sector was looking for a partner, to support purchase and delivery management from the backend. Their main challenge was handling many different automobile products across multiple...

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Case Study

Shifting Gears to Rev Up Customer Satisfaction

A leading Japanese automobile manufacturer wanted to improve its overall call center experience, with the concept of ‘customer service beyond expectations, to deliver satisfaction and loyalty’.

From general inquiries and suggestions to...

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Case Study

Putting the Client—and their Customers—in the Driver’s Seat

A renowned German multinational manufacturer of luxury vehicles was struggling with each of their dealers taking their own individualized approach to lead generation. This made it difficult to perform a company-wide analysis on customer reaction...

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Case Study

Driving Smoother and Smarter

With automobile technology getting more sophisticated every year, drivers and passengers can really use concierge and technical support to ensure safe, comfortable usage of their advanced vehicles. 

A leading automobile...

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