Create customer journeys as memorable as the destination.
COVID-19 has hugely impacted the travel & hospitality industry, making the customer journey, nowadays, arguably more important than literal travel itself. It’s crucial to go the extra mile to keep customers engaged, as well as to be prepared to ramp up for the potential deluge of renewed traffic, as global restrictions begin to relax.
Inspiro is tirelessly helping travel & hospitality companies worldwide sustain their sense – not to mention dollars and cents – of adventure. Our services include Reservations & Ticketing, Group Bookings, Tour Packages, Loyalty Programs, Disruptions/Complaints Handling, Social Media Management, Fulfilment, and Back Office matters.
Success in the Travel and Hospitality sector
- Developed an online tour package booking system that replaced handwritten procedures and eliminated related passenger complaints
- Generated PHP 2 million additional monthly sales via an online e-voucher tool
- Developed a multi-language IVR system that automated critical FAQs
Marquee clients in the Travel and Hospitality industry
- A major Southeast Asian airline, with an active fleet of more than 70 aircrafts
- A low-cost carrier offering destinations throughout the Asia-Pacific region