We transform the world's most prominent brands.

Telecoms

Telecom providers grapple with stiff competition and consumer expectations, making CX excellence pivotal for retention. Compounded by high contact-center turnover rates and unpredictable customer interactions, it’s definitely challenging to address customer concerns and maintain a consistent, appealing brand image.

Backed by robust strategy, innovation, and analytics, our customer champions handle digitally-led, seamless omnichannel interactions with that human touch, earning customer satisfaction and loyalty. We equip brands with the CX solutions to accelerate and outpace the competition, turning your challenges into avenues for growth.

Omnichannel Customer Acquisition and Sales Support
  • Outbound Sales
  • Order Processing and Fulfillment
  • Activation
  • Billing and Revenue Recognition
  • Online Subscription Management
  • Cross-sell, Upsell, and Bundling
  • Voice, Chat, SMS, and Email Support
  • Fraud Management
Billing & Subscription
  • Account Management Support
  • Billing Inquiries and Payment Processing
  • Collections
  • Complaint and Issue Resolution
  • Back-office Helpdesk
Social Media CX
  • General and Product Inquiries
  • Digital Marketing
  • Community Management
  • Account and Billing Inquiry
  • Complaint and Issue Resolution
  • Pre- and Post-sales Assistance
Technical Support
  • Escalations: Complaint/Issue Resolutions
  • Service Call-outs
  • Service and Circuit Activation
  • Service Assurance including Network Troubleshooting
Retention and Loyalty Programs
  • Churn Prediction and Management
  • Loyalty Offers
  • Back-office Help Desk
  • Proactive Customer Outreach
  • Rewards Program
  • Event Administration and Reminders
  • App Review Management for Apple Store and Google Play
Warranty and Service Support
  • Post-sales Assistance
  • Warranty and Claims Administration

Insights

Certifications

At Inspiro, we embed security and data privacy in everything we do. Our stringent security processes and controls align with global industry standards to ensure data protection and regulatory compliance across the board – for us, our clients, and their customers.

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ISO 9001:2015

Gold Standard for Quality Management System
Audited annually by the SOCOTEC to certify and validate adherence to the standard
Established a robust Quality Management System (QMS)

ISO 27001:2013

Gold Standard for Effective Security Controls
Established a robust Information Security Management System (ISMS)
Audited annually by SOCOTEC to certify and validate adherence to the standard

PCI DSS Level 1 ver. 3.2.1

Security Standard for Credit Card Payment Processing
All sites are fully compliant with the latest security requirements of PCI DSS 3.2.1
PCI DSS Service Provider Level 1 certified since 2011

EU GDPR

Guidelines for data collection and processing in EU
Mapped to local Data Privacy Act to ensure consistency
GDPR-ready in regard to compliance

IT Infrastructure Library

End-to-end IT Service Management Framework
Established IT Operations processes based on ITIL best practices
Developed standard policies on Incident Management, Request Fulfillment, Change Management and Service Level Management

Japan

HEAD OFFICE

Kanto Head Office

Odakyu Southern Tower 16F 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583

*with our parent company, Relia

BRANCH OFFICE

Hokkaido Branch

Sapporo Sosei Square 1-6 Kita-Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0001

*with our parent company, Relia

 

Tohoku Branch

Sendai Honcho Bldg 2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi2-3-10 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014

*with our parent company, Relia

 

Chubu Branch

Nagoya Lucent Tower 6-1 Ushijima-cho, Nishi-ku, Nagoya-shi, Aichi 451-6007

*with our parent company, Relia

Kansai Branch

Harvis ENT Office Tower 2-2-22 Umeda, Kita-ku, Osaka-shi, Osaka-shi, Osaka 530-0001

*with our parent company, Relia

Chugoku & Shikoku Branch

Hiroshima Diamond Bldg 7-19 Hondori, Naka-ku, Hiroshima-shi, Hiroshima 730-0035

*with our parent company, Relia

Kyushu Branch

Tenjin Twin Bldg 1-6-8 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-0001

*with our parent company, Relia

Okinawa Branch

Naha Shintoshin Media Bldg East 1-3-31 Omoromachi, Naha-shi, Okinawa 900-0006

*with our parent company, Relia

OPERATION CENTER

Sapporo Center

ORE Sapporo Bldg 1-1-7 Kitanijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

*with our parent company, Relia

 

Sapporo-Kita Center

Sapporo Kita Bldg 2-8-1 Kita-Shichijo Nishi, Kita-ku, Sapporo-shi, Hokkaido 060-0807

 

 

Sapporo Mega Center

Maruit Sapporo Bldg 1-1 Kita Nijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0002

 

Sapporo IT Front Center

Sapporo IT Front Bldg 15-28-196 Kita-kujo Nishi, Chuo-ku, Sapporo-shi, Hokkaido 060-0009

China

DALIAN

Room 502, Building 23, Dalian Software Park, No. 40 Software Park East Road, Dalian High-tech Park, Liaoning Province

*with our parent company, Relia

Thailand

BANGKOK

3rd Floor, Siripinyo Bldg, 475 Sri-Ayudthaya Rd, Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

*with our parent company, Relia

Vietnam

HANOI

Floor 10, Detech II building, 107 Nguyen Phong Sac Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi, Viet Nam

*with our parent company, Relia

HO CHI MINH

222-226 Hoang Hoa Tham, Ward 12, Tan Binh District, HCMC, Vietnam

*with our parent company, Relia

Philippines

PASIG CITY

Robinsons Cyberscape Alpha

5F Robinsons Cyberscape Alpha
Sapphire and Garnet Roads
Ortigas Center, Pasig City 1600
Metro Manila, Philippines

 

ADB Tower

GF ADB Tower, 6 ADB Avenue
Ortigas Center, Pasig City 1550
Metro Manila, Philippines

 

 

Wynsum Corporate Plaza

10F Wynsum Corporate Plaza
22 Emerald Avenue
Ortigas Center, Pasig City 1605
Metro Manila, Philippines

MAKATI CITY

Global Headquarters

6F LV Locsin Building
6752 Ayala corner Makati Avenues
Makati City 1200
Metro Manila, Philippines

 

Insular Life Building

Ayala cor. Paseo de Roxas Avenues
Makati City 1209
Metro Manila, Philippines

 

QUEZON CITY

Mega One Building
España Boulevard corner Mayon Street
Quezon City 4329
Metro Manila, Philippines

MANDALUYONG CITY

Domingo Guevara (Libertad)

418 Domingo Guevara corner Arayat Streets
Mandaluyong City 1550
Metro Manila, Philippines

ILOILO CITY

Molo

2F Iloilo Supermart Building
San Jose corner Avanceña Streets
Molo, Iloilo City 5000
Philippines

DUMAGUETE CITY

LP Information Technology Park
Jose Romero Sr. Street, Bagacay
Dumaguete City, Negros Oriental 6200
Philippines

Australia

SYDNEY

Suite 3, Level 27

Governor Macquarie Tower
1 Farrer Place
Sydney NSW 2000 Australia

Romania

BUCHAREST

Headquarters

3 Avrig Street, First Floor, District 2, 021571 Bucharest, Romania

*with our partner, Global Remote Services

PIATRA NEAMT

Office

11 Republicii Boulevard,
610005 Piatra Neamt, Neamt County

*with our partner, Global Remote Services

SUCEAVA

Office

Str. Narciselor, nr. 33, Suceava, Jud. Suceava

*with our partner, Global Remote Services

Nicaragua

MANAGUA

Managua

Centro Financiero Invercasa Torre 2
4to Piso, Managua, Nicaragua

United States

COEUR D’ALENE

Coeur d’Alene

Silver Lake Mall
200 W Hanley Avenue
Coeur d’Alene, ID 83815

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