Deliver engaging customer experiences.
The media and entertainment industry handles an ever-growing subscriber base of voracious audience members, hungry for new content and instant access to the latest releases.
Inspiro has a proven track record of meeting these demands, delivering end-to-end services that include customer acquisitions, customer care, technical support, billing management and collections, and back-office support. We deliver multilingual, omnichannel solutions that drive profitability and value.
Success in the Media and Entertainment industry
- Launched the most successful customer retention program in a satellite TV provider’s history
- Reduced Average Handle Time (AHT) for Technical Support from 803 to 681 seconds per call
- Developed a knowledge base for one of the most complex DVR systems in the US
Marquee clients in the Media and Entertainment sector
- Two of the world’s leading digital broadcast satellite TV providers
- A digital broadcast satellite TV provider based in the Philippines