Turn customers from 'enraged' to 'engaged'.
Your growth is how we measure our success.
Boosting CSAT Scores for an EV Charging Solutions Provider
- 90.04% CSAT score
- 3.35% improvement in abandonment rate
- 98.96% reliability score
Alleviating Abandonment Rates for a Leading Health Insurance Provider
- 5% abandonment rate down from a high of 15%
- 97% service level improvement from 40%
- Exceeded 90% quality score target
Championing Contact Center Innovation for eCommerce Leader
- Incubation partner for automation and process improvement
- 15% cost-to-serve reduction
- No. 1 vendor in price and performance
Our Recent Awards
