Employees of the Business Process Outsourcing industry

Everything You Need To Know About Business Process Outsourcing in the Philippines

Empowering The Nation Through Business Process Outsourcing

Business Process Outsourcing in the Philippines is a significant contributor to the country’s economic growth. According to the Department of Trade and Industry, the term “business process outsourcing” refers to any kind of service that can be “delegated to third-party providers.” The BPO sector is composed of the following: contact centers, healthcare information, animation, software development, and back-office services.

According to the Oxford Business Group, the BPO sector has become the country’s largest source of private employment and the second-largest contributor of foreign exchange earnings after remittances.

One cannot emphasize enough how the BPO industry has been widely influential in creating jobs for millions of Filipinos. Continue reading to learn more!

Exponential Export Growth

It’s easy to imagine how business process outsourcing in the Philippines has contributed to the country’s economy. With a big pool of clients from the US, Europe, and the Asia-Pacific region, third-party type services were responsible for increasing export earnings by 13.4% or from $12.5 billion to $14.2 billion. These services include software development, game development, data processing, and database activities – among others.

PR Newswire says the Philippine-led IT-BPO industry is predicted to have a compound yearly growth rate of 11.5% in revenue between the years 2018 and 2023.

Job Creation

In the Philippines, the latest statistics from 2019 reiterate the gradual downward trend of the country’s unemployment rate. As the years have passed, more and more industries, such as business process outsourcing in the Philippines, have made stellar contributions. At present, the industry is employing more than 1 million call center agents in the Philippines.

What Sets A Good BPO Company Apart From The Rest?

Two BPO workers talking to one another

Whether you’re looking to change careers or you want to continue working in the BPO sector, you should know the many qualities that set a company apart from the rest. No business process outsourcing in the Philippines would survive without outstanding employee management. In particular, a call center company should cultivate a healthy workplace culture for its employees. It should also be able to give its employees the best in training and learning, compensation, benefits, and career pathing.

Your Career in the BPO Industry

An applicant at a BPO company

As a fresh graduate, you may be weighing out your options on which career path you want to take. You definitely won’t make a mistake when you set your eyes on taking advantage of business process outsourcing in the Philippines. Every company in this industry can offer you financial security, employment stability, and better career opportunities.

Financial Security

A job should be able to provide anyone with a stable source of income. Working in such a large industry can provide you with this because the industry itself is continuously evolving and expanding into other markets.

Better Career Opportunities

With better career opportunities, working in a BPO company can quickly advance your career. With excellent work performance, you can easily progress from being a call center agent to becoming managers and, in time, senior leaders of the organization.

Employment Stability

Anyone who has met the qualifications required to start a career in business process outsourcing in the Philippines would reap the benefits of employment stability. One primary reason for this is that this industry is one of the fastest-growing out there. There would be no shortage of clients who are looking to procure the kind of services provided by BPO companies.

There’s No Other BPO Like Inspiro

Coworkers at a BPO talking

At Inspiro, we value team synergy. We maintain that while each individual is important, we’re ultimately greater than the sum of our parts. Our values speak of Team is MoRE. (Trust, Excellence, Accountability, Malasakit, Meritocracy, and Respect).


Our best-performing employees have undergone extensive training. We ensure that the training we provide at Inspiro is top-notch. We welcome our employees and provide them with sufficient learning to align them with the company’s vision and mission. With this, we are continually redefining the customer experience and taking it to a whole new level through the adoption of innovative solutions.

Career Opportunity

No words are enough to describe how much we value our employees. They’re our most valuable asset, after all. Because of this, we provide our employees with career opportunities to help navigate their path to self-actualization. Enriching their lives is one of our priorities, and we indeed hold on to this belief.

Inspiro – From Homegrown to International Success

Through our fresh and innovative approach to business process outsourcing in the Philippines, we have successfully expanded to become an internationally-renowned company. We have been recipients of both local and international awards, citing our overall management practices as one of the best in the world.

Click here to learn more about how you can be a part of our growing team!

Help us help you.

Find out now how we can get you in on getting great!