Managed IT Services

Reduce operating costs, decrease risk, and improve governance and compliance.

Our Managed IT Services model reduces operating costs, decreases risks, and improves governance and compliance, with our shared Service Desk and Managed Security offerings. These advanced services provide 24x7 support solutions that are accessible from a single point of contact (SPOC) to clients across the globe.

 

Technology Managed Services

Our Services Desk offers a multi-channel (telephone, email, chat, web), multi-lingual SPOC that delivers exceptional IT support for application, desktop, network, connectivity, and security issues, using best-in-class (ITIL-compliant) processes and supporting technologies.

  • 24x7 Service Desk
  • IT Customer Service and Ticketing Solution
  • Level 2 and First Call Resolution (FCR)
  • Incident Management Delivery
  • Identity and Access Management
  • Infrastructure Monitoring and Management
  • Proactive Monitoring of Critical Equipment and Circuits
  • Incident Management Engagement
  • Security Operations Center
  • Fully- or Co-managed IT Security Operations Center
  • Threat Management through Real-time Monitoring and Log Correlation Analysis
  • SLA-driven Security Incident Response
  • Vulnerability Assessment and Penetration Testing
  • Business Applications Management
  • Applications Development Support
  • Managed Application Support
  • Vendor Management for Technology Implementations
  • Architecture and Technology Implementations
  • IT Security Bootcamp
  • Practical Remedies Against Real Attacks Being Thrown at Today’s Networks

 

Managed Security Services

Our IT security teams provide 24x7 monitoring of threats and vulnerabilities, continuously analyzing your organization’s IT security status, and providing incident management and resolution through our centralized Security Operations Center (SOC).

We supply proactive services with detailed incident analyses – including scope and severity identification – and deliver practical remedies and actionable recommendations, along with detailed post-incident reports, collaborating closely with you all the way.

  • Real-time Monitoring/Management
  • Aggregate Logs
  • Aggregate Data
  • Coordinate Response and Remediation
  • Reporting
  • Executives
  • Auditors
  • Security staff
  • Incident Response
  • Incident Scope and Severity Identification
  • Escalation Management
  • Incident Management and Events Logging
  • Post-incident Analysis
  • Forensics
  • Investigation
  • Post-mortem Reporting
  • Vulnerability Management
  • Vulnerability Detection
  • Remediation Planning and Monitoring
  • Post Remediation Scan and Review

Onshore, nearshore, or offshore, we’ve got you covered.

At Inspiro, we’re proud to have played a huge role in making our Philippine homebase a destination of choice for global outsourcing. Today, wherever you are in the world, we’ve got the technology and the teams to give you the support you need, with a network of 12,000 people across North America, Latin America, Australia, and Asia.

Always on, always ready

No matter where and when your customers want to interact, our global network is ready and equipped to engage and delight your customers.

Help us help you.

Find out now how we can get you in on getting great!